Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Customer Service Specialist

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. 

Your Opportunities

• You are handling inbound calls, answering customer inquiries, ensuring customer support center's daily operation, improving the service level. 
• You are handling customer inbound calls, answering customer's inquiries. Transfering to the related specialist to solve the technical problems. 
• You are good use of CRM, telephone system, online chat tools. 
• You are achieving telephone service quality standards, continuously optimize and improve service quality standard according to the customer requirements. 
• You strengthen the team cooperation, help to improve the service quality of team members besides constant self-improvement. 
• You are training new employees. 

Who you are

• You hold at least Bachelor Degree, more than 3 years working experience. 
• You hold Basic skills in English spoken and writing; 
• You have good computer skill in office software 
• You are speaking in a clear voice, mandarin standard, good cross-functional communication and understanding capability 
• You are good-natured, patient, responsible, with team work spirit, be able to work under pressure and conflict management capability 
• You have the ability to do detailed work and proactively meet customer’s needs 
• Your training experience is preferred. 
• Your QA experience in call centre is preferred. 
• Your clinical laboratory or medical related working experience is preferred.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.