Overview
We need a Service Writer with 3+ years of experience to provide personalized assistance on light maintenance and repair services, especially for our Express Maintenance service. At Performance Honda Fairfield, we value a Service Advisor who has extensive product knowledge and offers genuine advice to customers.
- Earn $55,000.00 to $75,000.00 Annually (Experience Based)
- Hours are Monday - Friday 7 am to 5 pm
- Alternating Saturdays 8 AM to 3 PM (Closed Sundays)
- Bilingual Is A Plus
Join our team at Performance Honda Fairfield! Conveniently located near I-275 on Rt-4. We foster a positive and dynamic workplace where career growth and increased responsibility are prioritized with supportive guidance from our leadership team.
Why Choose Performance Honda Fairfield?
- The Service Shop is climate-controlled
- Well lit and clutter free workplace
- Locker room
- BRAN NEW Fully equipped service department break room
- Newly remodeled facility
Available Employee Benefits:
- Paid vacation and personal time off
- 401k retirement plans With a Generous Company Match!
- Medical insurance
- HSA or FSA plans
- Dental care
- Vision coverage
- Short- and long-term disability
- Life insurance
- Generous employee discounts on vehicles, parts, and services
- Ask about our Technician Tuition Assistance Program!
- Coming soon: "Performance Tech Academy"
Responsibilities
Service Writer:
- Maintain your Customer Satisfaction Scores at or above the district goal
- Receiving in customer’s and their automobiles in the most effective and timely manner
- Constant communication with your service technicians
- Calling customers with diagnostic results and recommendations from your technicians
- Selling the recommendations from your technicians
- Communicate authorized recommendations to your technicians with a “promise time” for completion of work
- Prompt call to customers when vehicle is washed and ready
- Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
- Close all repair orders and review with customers as they pick up their automobiles
Qualifications
- 3+ years of Service (Writer) experience preferred
- High school diploma/GED required
- Competent level of computer literacy
- Substantial time management technique
- Have a general understanding of automotive maintenance
- Maintain an energetic, positive, and respectful attitude with everyone
- Possess a driving record that allows you to operate customer and company vehicles
- Performance Honda Fairfield is a drug-free workplace
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