Ivy Tech Community College

Ivy Tech Evansville seeks an Enrollment Specialist to provide knowledge to students about the functions listed below and effectively enroll and transition students into the Ivy Tech community. An Enrollment Specialist must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively & efficiently to resolve escalated issues. Must have in-depth knowledge regarding various areas of the College.

Major Responsibilities: 

• Provide assistance to prospective, applied, and current students covering a wide range of detailed information.
• Handle incoming calls for the Enrollment Center and Tier 3 SmartView ticket escalations from the Blackboard Answer Center.
• Assist students in completing online processes including admissions applications and online orientation, including helping them access information in MyIvy, IvyLearn, and other online platforms.
• Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, Pell lifetime eligibility, and questions regarding the financial implications of repeating coursework.
• Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores.
• Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds.
• Escalate complex issues and questions to subject matter experts.
• Make appropriate referrals to other campus departments and campus resources including, but not limited to: Career Services, Workforce Alignment, Advising, Tutoring, and Academics.

Work Hours: 

• Normal business hours with some evenings required for events and during busy periods.

Hiring Range: 

• $35,000-$42,000 annually based on experience.

Benefits:

Full-time, benefits eligible position with no enrollment waiting period. Excellent benefit offerings, including:

• Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, short-term disability.
• Retirement Plan with 10% Employer contribution, no match necessary, with no waiting period.
• Paid time off: vacation, sick time, holidays, winter break between December 25th and January 1st, and more. Up to 47 paid days off per year.
• Free Ivy Tech tuition for employee, spouse and dependents.
• For those pursuing higher degrees, Tuition Reimbursement at other institutions.
• Opportunities for Professional Development.
• Discounts for rental cars, hotels, and electronic and mobile devices.
• Eligible employer under the DOL Public Service student loan forgiveness program.

For more information on Ivy Tech Benefits visit https://careers.ivytech.edu/benefits

Minimum Qualifications: 

• Associate degree or two years of relevant experience required.
• Demonstrated leadership qualities preferred.
• Must possess strong customer service and interpersonal skills.
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Preferred Qualifications: 

• Bachelor’s Degree
• At least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.