Philips

Job Title

Usability Engineer

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

As Philips we are sincerely aware of the impact we have on people’s lives through the medical devices we make. We are on a continuous journey to come up with the best possible solutions for both medical staff and patients. We want our solutions to be intuitive and seamless so we can maximize error prevention and differentiating experiences.

Now, there is an exciting opportunity to become part of that journey and make a tangible difference to people with your daily work.

As part of a global team, your challenge will be to contribute to the creation of safe, intuitive solutions with an outstanding experience for a broad range of medical devices that Philips brings to market. You will have a direct impact with your daily work and conduct evaluations throughout the product development process in order to identify areas where failure modes and the overall user experience can be improved.

You are responsible for

• You will work with global cross-functional teams on the creation of an excellent user- and patient experience for our healthcare products, and ensure safe and effective use. This will involve working on all stages of the User Centered product development process; from contribution to the initial research on user needs and workflow analyses, to providing usability evaluations for soon to be released products.
• Create, manage, execute usability evaluation plans to be performed across design and development of our products. Such activities are defined in cooperation with internal stakeholders in Experience Design and the Business Units and executed according to current standards on usability engineering to ensure compliance with European and American regulation (i.e. FDA).
• Conduct usability evaluations (formative and summative), expert reviews, heuristics evaluations using established usability practices and methods. Report results, draw conclusions and make recommendations for re-design and usability requirements.

You are a part of

The Usability team is part of system engineering team and is based in the suzhou office. We aim to improve use related safety and quality, and to deliver excellent user experience. We practice deep user empathy and champion the user throughout the design and development process. We work very closely with the other competence teams such as Q&R, Clinical, product design, software design, UX design and also with our research team.

As a usability engineer you are part of the Philips usability Center of Excellence; an ambitious peer group that drives quality and thought leadership on usability throughout the organization.

To succeed in this role, you’ll need a customer-first attitude and the following

• Academic background in industrial design, product design or cognitive science/psychology with focus on Human-Computer Interaction or human factors;
• At least 3 years progressive experience as usability specialist or related;
• Experience with usability methodologies, processes and standards, and prototyping tools for evaluation and creating mock-ups;
• Knowledge and experience in applying user centered design and usability engineering, preferably to medical devices according to FDA regulation and standards (like IEC 62366-1);
• Understanding design of experiments, statistical analysis;
• Experience in the end to end process of creation of products from requirements analysis to validation is a plus;
• Good communication and collaboration skills to perform with multidisciplinary and international teams;

Beneficial skills:

• Understanding of Quality System Regulations (QSR);
• Understanding of Risk Management process;
• Understanding of Agile product development;
• Experience in the Healthcare space;
• A getting-things-done mentality;
• Pro-active mindset.

In return, we offer you

A path towards your most rewarding career. Philips is growing its technical capability enterprise wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise.

Our benefits are very competitive and designed around your preferences:

• We offer a market conform salary
• A variable bonus based on both Philips results and personal performance
• Convenient working conditions in office
• Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
• Attractive collective health insurance package
• Opportunity to buy Philips products with discount
• Healthy work-life balance

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.