Siemens

Mission： 

Responsible for the delivery and maintenance of China Data Cloud – CDCL ecosystem; ensure that the services are aligned with the needs and expectations of the users, stakeholders, and customers; and manage the service lifecycle, from design and transition to operation and improvement to assure service availability, achieve high user satisfaction and ensure good user experience for our end-users of Snowflake in China.

Responsibility：

• Serve as point of escalation for issues related to CDCL service provided
• the service level agreements, adherence to contractual obligations of the providers, relevant documentations including Standard Operating Procedures (SOP)
• Ensure that the CDCL service meet the quality, security, and compliance standards of the organization, including quality, cybersecurity, data privacy and other relevant regulations
• Implement service improvements, enhancements, and innovations to increase customer satisfaction and business value
• Ensure operational alignment and integration of the CDCL service with Healthineers Data Cloud – HDCL strategy and operations in alignment with the defined strategy and architecture.
• Ensure management and resolution of service incidents, problems, and changes related to CDCL services in close coordination with the service providers
• Responsible to assure adherence to service deliverables including identifying and managing operational risks
• and communicate the performance based on defined KPIs, status, and issues of the application services to the senior management and relevant stakeholders
• Understand the business demands and advise the stakeholders independently; align the program with business objectives, and execute related projects and activities

Experience：

• Experience in IT service/product management or application management
• Good knowledge of IT service management frameworks, such as ITIL, COBIT, or ISO/IEC 20000; and a certification in ITIL v4 preferredStrong skills in service planning, delivery, monitoring, improvement and reporting
• Experience working as a data expert or data related demand manager/business partner, e.g. data analyst, data engineer, or related roles in a organization with multiple stake holders
• Experience with cloud platforms and data lake products, particularly Snowflake and AWS Cloud
• Strong expertise in SQL and database technologies, with a deep understanding of data analytics lifecycle
• Excellent understanding of data integration techniques, data pipelines, and ETL processes
• Knowledge of data governance, data security, and data management principles
• Skills in stakeholder management, customer service and communications
• The job requires a high degree of problem-solving, critical thinking and change management
• Ability to effectively collaborate and communicate technical concepts to both technical and non-technical stakeholders
• Have a track record in defining and implementing tactical and operational measures
• Job includes diverse people with all different kind of cultural and regional background, hence experience of working with different cultures and working in multi-cultural teams is important
• Good understanding of business processes and their relations to other key sales and logistics processes

Education：

Degree in computer science or information technology related field of study. A Master degree, especially in business management or related field is an advantage.