Ingersoll Rand

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Ingersoll Rand is seeking a new Technology Project Manager predominantly working with the suite of Salesforce applications. This is a dynamic, fast-paced, and exciting role, reporting into the global Commercial Technologies organization, with the unique opportunity to make an impact across every business and brand in Ingersoll Rand. 

Engaging with Sales, IT, and Demand Generation functions daily, this person will be instrumental in executing the future technology projects roadmap, helping define new sustainable system solutions and functional capabilities, architecting connections across systems and data sets, implementing governance models, and engaging with sales organizations to understand and interpret requirements and needs. It provides the forum to display one’s skills and competencies to many teams and leaders, creating connections for career growth opportunities ahead. As a global role, it does require periodic international travel, flexible work hours to accommodate working with teams across multiple time zones, and occasional weekend work during the testing and deployment phase.

Responsibilities

This role engages across multiple businesses and brands as part of the global Commercial Technology team leading the execution of multiple projects centered around the company’s CRM application, Salesforce.

• Manages multiple technology projects utilizing best practices and project management tools for overall execution per budget and schedule
• Cultivates effective relationships with internal stakeholders and third-party vendors
• Liaisons with IT and knowledgeable on various systems and commercial applications (web, ERP, IIoT, CRM, middleware, Google Cloud)
• Owns the governance and maintenance of IR’s Commercial Technology 5 Playbooks, creating and updating templates, tools, process maps, and standard work documentations.
• Collaborates at all levels of management and business stakeholders in Sales, Service, Customer Service, and Marketing to align on the company’s CRM roadmap and support successful project execution
• Performs discovery work, investigates business objectives, generates solution options that align to the global core architecture, and provides recommendations that are applicable across the entire business
• Develops current and future state architecture, data models, and process flows in alignment with best practices and business goals
• Establishes standards & principles and governance frameworks
• Supports testing, training, and deployment activities
• Builds employee knowledge and skills related to Salesforce and CPQ applications
• Develops policies, standards, principles, and guidelines that direct the selection, development, implementation and use of Salesforce tools and technologies globally
• Ensures Salesforce solutions are scalable, adaptable, and aligned with changing business and strategic needs, such as the company’s IoT goals supporting connected devices
• Promotes concepts of shared infrastructure and applications to reduce costs and improve information flow

Key Competencies:

• Engages with business partners with boldness & humility and can regularly influence through indirect authority.
• Champions improving the customer experience as a top priority and wakes up every day with this as a motive.
• Eager to tackle challenges and pursue the best solutions to achieve optimized results and best in class performance
• Thinks and acts like an owner, and demonstrates a bias for action using the Ingersoll Rand Excellence framework.
• Fosters exceptional collaboration, team engagement, and addresses risks and concerns early.
• Acts as a change agent, driving alignment to the vision, strategy, and governance across teams and the business
• Thought leader and technical expert for CRM and related applications

Important Skills:

• Communication and interpersonal skills: Excellent written and verbal communication skills, including the ability to explain complex technical issues in a simplistic way, as well as, interpersonal and leadership skills including collaboration, facilitation, and negotiation across a global cross-functional team environment
• Customer focus: Exceptional ability to probe customer needs and translate customer requirements into system solutions and specifications
• Project / Program Management skills: Ability to lead and manage multiple projects simultaneously, including schedules, mitigate risks, and provide clear communication with stakeholders.
• Presentation and Analysis skills: Proficient at generating advanced Excel workbooks and PowerPoint presentations
• CRM, CPQ, & Application Technical skills: Comprehensive knowledge of CRM and CPQ capabilities including Sales, Service, Marketing, Salesforce automation & Telephony Integration,
• Governance and Process skills: Effectively define and capture system and functional process standards, data workflows, system architecture, and business processes
• Critical Thinking and Problem Solving Skills: Strong analytical driven decision making mindset and approach to identifying root causes, architect solutions, and implement lean processes
• Self-guided Learner: Continually seeking the latest resources and creative ways to further develop ones knowledge and capabilities by staying current with CRM applications, tools, and technologies 

Qualifications:

10+ years of professional work experience involving sales and customer facing processes is required

5+ years of technology related project management experience, working with CRM, CPQ, ERPS, or web-based applications is required 

Proficient at using Excel, PowerPoint, & Word or similar applications to: MS Project, Tableau, Visio, & Jira

Bachelor’s Degree in Engineering, Computer Science, Information Technology, or related field is required.

Salesforce.com Certifications and programming experience are a strong plus

Proficient at English, written and verbal.

Required credentials and capability to travel internationally

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Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.