Western Digital

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Roles and Responsibilities

• Partnering with internal customers and business stakeholders to identify, document, and prioritize business requirements, ensuring a deep understanding of their processes and objectives.
• Prioritize and manage open support requests to support stakeholders with the current CRM solution / portals to meet Service Level Agreements
• Partner with development and functional team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT. 
• Providing training and writing tutorials to scale end-user adoption and help improve the efficiency of program operations through self-service reporting, standardized operating processes, playbooks, and dashboards.
• Crafting and maintaining comprehensive documentation of system configurations, processes, and changes.
• Recommending improvements for data quality, integrity and governance within the Revenue cloud - ModelN system, including process optimizations. 

Qualifications

Required Qualifications: 

• A Bachelor’s Degree in Business administration, Information technology, or a related discipline
• 5+ years of demonstrable experience as a QA Analyst working on Revenue Cloud - ModelN High tech solutions. 
• Functional knowledge on Model N High-Tech Modules - Pricing, Disti Quotes, DIrect Quotes, POS, Inventory, Price protection, Credit Memos, Job Scheduling, Rebates, Earnings, Account Management
• Exposureand hands-on in Salesforce
• Deep knowledge and experience on Oracle SQL
• Ability to influence at various levels, drive adoption of best practices, and manage multiple simultaneous projects.
• Must be a self-motivated individual, and have ability to manage multiple priorities with aggressive deadlines
• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations 
• Team player with experience working in Agile and Scrum-based teams, including proficiency using JIRA

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at Careers.Accommodations@WDC.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.