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Introduction

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

We’re looking for a Content Designer to partner with UX designers, researchers, product managers, product engineering and product marketers to plan and create the content for IBM Software Defined Storage products, continually improve that content, and evolve IBM’s voice and content standards.

As a Content Designer you will be responsible for:

Producing content assets that are accurate, intuitive, timely, high-quality, relevant to the audience, easily understood, optimised for search engines and to style. Example of content assets: User Interface (UI) copy, video tutorials, user manuals, how-to guides, and FAQs.
Creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey
Working closely with subject matter experts, UX researchers, interaction designers, quality engineers, developers, SREs, support engineer, product marketing team and other team members to create and maintain content that meets user needs and is compliant with IBM standards.
Analyzing content performance and making recommendations for improvement.
Researching and staying up-to-date on industry trends and best practices.
Actively participate in special projects focused on accomplishing the teams’ objectives and key results the teams’ objectives and key results

Benefits:

As a valued member of our team, you will have access to the following benefits:

Opportunity to design a wide variety of content, including knowledge articles, videos, infographics, and more.
Participate in voluntary activities that contribute to IBMs mission and vision
Be part of a diverse and inclusive workforce
Work with a team of passionate and talented multi-functional professionals to create amazing content.
Work with some of the leading storage technologies in the world and help them tell their story.

Required Technical and Professional Expertise

What you bring to IBM

Minimum 5+ years of experience in Content Design domain.
A growth-mindset: continue to learn and develop your skills and competencies
An expert grasp of the principles of writing for enterprise products and solutions (preferably software infrastructure) for different digital channels, platforms and a wide range of users.
Practitioner level experience in creating user focused content
Passion to create simple intuitive content experience for our users. Craft content that solves users’ problems.
Working experience of applying content concepts (such as personalization, architecture and so on) and prototyping to choose from options and make content understandable to different audiences.
Robust experience in using content management systems and content production processes to publish content
Foundational understanding of UX design concepts including user research
Experience working in an Agile environment. The role requires you to attends planning meetings, regular update meetings and retros work in an evolving environment and use an iterative and flexible approach to enable continuous delivery.
A strong attention to detail
Familiarity with SEO best practices
Ability to work independently, collaborate with stakeholders and meet project milestones

If you are excited about this role and feel like you could thrive on our team, we encourage you to apply even if you do not meet every requirement listed above.

Preferred Technical and Professional Expertise