Who we are:
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
About the team:
The Global Product Support team assists over 300 SimCorp clients across various SimCorp Products. The team provides product support for all SimCorp clients and are accountable for achieving the required service levels for customer issues, delivery times and customer satisfaction.
The Support team is global with 100+ team members. You will be reporting directly to the Global Head of Support and manage the EMEA Regional production support team of 15+ people. You will be working closely with the Consultants, Developers and Stakeholders from other departments. The Global Support Team supports customers 24/5 across 3 time zones: Europe, Middle East and Africa (EMEA), North America (NA), and Asia-Pacific (APAC).
Why this role is important to us:
The key purpose of this position is to enable SimCorp to meet the overall growth targets through operational contribution to the support business and implementation of continuous improvements. Your mission is to achieve customer satisfaction; support profitability and highly engaged team.
What you will be responsible for:
As our Global Support Senior Manager, you will be managing a team of around 15 experienced colleagues and responsible for:
What we value:
Essential Qualifications & Experience:
Next steps
Please click below to apply or get in touch with Fedja Pade Pajic fepa@simcorp.com, Senior Talent Acquisition Partner to learn more about the role and what SimCorp can offer.
Applications are continuously assessed, so please send your CV in English as soon as possible.
Please note: Only applications submitted via our system will be processed.
If you are interested in being a part of SimCorp but are not sure this role is suitable to your background, submit your CV anyway.
Read Full Description