Chegg

Job Description

User Experience | Santa Clara, CA, United States 

Organization: Learning services 

Role: Senior Product Designer 

About Us 

Chegg is the leading student-first connected learning platform and we’re on a mission to help every student achieve their best, in school and beyond.

The Role 

Chegg’s Learning Services org builds personalized learning tools that help students understand material, prep for exams, and gain confidence in their ability to take on any course. As we venture into redefining student support with cutting-edge AI innovations, we’re on the lookout for a Senior Product Designer to join our Activation and Enablement team.

On this team, we're focusing on streamlining users' adoption of the Chegg product and ensuring they derive the full value of their Chegg subscription by guiding them on the best ways to use our product.

In a parallel effort, we are also expanding & strengthening our touchpoints to make sure we meet students' needs at different points of their educational journey.

In this role, you'll be working on a mix of projects like onboarding, product education and designing effective communication channels in collaboration with Product Designers, Content Designers and Product Management.

We work very closely with teams focused on building the core product experience across desktop, app, and other communication channels. Therefore, we need a designer who is not only a system thinker but also has incredible attention to details.

Must Haves 

• You excel in a fast-paced setting: you're at your best when things move quickly and can adapt swiftly to evolving project requirements. 
• Proactivity is your middle name: You aren't afraid to break the mold, you are scrappy, you don’t wait for instructions; you’re always two steps ahead, eager to contribute and collaborate with the entire product development team.
• Your designs are bold and elegant: Minimum viable design is not your thing. You strive to make an impact via bold and polished designs.
• Receiving feedback is your way to thrive: You can articulate your design rationale to cross-functional teams and view feedback as a steppingstone to design excellence.
• You’re a cross-platform designer: You have experience designing responsive web and mobile applications.

Responsibilities

• Design meaningful experiences aiming to enhance value by balancing user and business needs
• Develop expert-level knowledge of competitive and complementary products, stay informed on emerging design trends and tools, and share innovative ideas and opportunities with the team
• Create user flows and journey maps of the end-to-end experience to highlight areas of opportunity
• Collaborate closely with the Product Management, Product Marketing, Content Designers, and other Product Designers to continuously generate & prioritize solutions
• Work with research team to conduct research to gain insights about your proposed designs if needed
• Deliver delightful and impactful designs that bring our brand to life across the product experience and exhibit a high level of craft and refinement
• Foster and nurture a culture of design excellence, collaboration, and openness that places a strong emphasis on craftmanship and product quality while encouraging creativity and inspiration at every step of the design process

Key Qualifications

• 5+ years as a User Experience Designer, creating excellent experiences that delight the customer & drive business results
• Experience designing for responsive web and mobile apps
• Strong visual, UI, and interaction design skills.
• Experience creating simple animations
• Ensure that visual design mock-ups are consistent with Chegg style and brand guidelines. 
• Exceptional in thinking and designing holistically to create a coherent product experience.
• Strong presenter and compelling storyteller with the ability to evangelize new ideas.
• Proven skills in creating dynamic interactive prototypes.
• Relentless attention to detail and consistency.
• Proficiency in design tools such as Figma.

Preferred Qualifications

• Experience in designing consumer-facing products.
• Bachelor's or Master's degree in Design or related field. 

The pay range for this position is $111,115 to $206,357. The actual pay will vary based on geographic location, job requirements, professional experience, and other factors.

In addition, Chegg offers a comprehensive benefits plan for eligible employees, including medical, dental, vision, life and supplemental life insurance, short-and long-term disability, mental health support, parental leave, paid time off, volunteer time off, paid holidays, 401(k) with matching contributions, Flexible Spending Account (FSA) and Health Savings Account (H.S.A.) options, an Employee Stock Purchase Plan, an Employee Referral Program, Tuition Reimbursement, and other benefits found at: https://www.chegg.com/about/working-at-chegg/benefits/.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg: http://youtu.be/Fwf90zgaOLA

Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg

Chegg Corporate Career Page: https://jobs.chegg.com/

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://www.chegg.com/about/working-at-chegg/israel/

Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers

Chegg out our culture and benefits!

http://www.chegg.com/about/working-at-chegg/benefits/

http://techblog.chegg.com/

Chegg is an equal opportunity employer