Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will also have access to:
The Opportunity
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutrition, and branded generic medicines. Our Abbott colleagues serve people in more than 160 countries.
According to the World Health Organization, about 422 million people have diabetes today and by 2045 the number is projected to rise to 700 million people. At Abbott Diabetes Care our focus is to help people with diabetes lead healthier, happier lives. That is why we are dedicated to developing the next generation of technology that will provide glucose readings faster, and with less inconvenience, to help patients take charge of their diabetes.
Reporting to the Director of Business Relationships, the Sr. IT Business Relationship Manager (Sr. IT BRM) will be responsible for working closely with Global and Regional Customer Service, Complaint Handling and Complaint Investigation business partners and IT Delivery functions to develop and maintain comprehensive business capabilities for Abbott Diabetes Care Division. The Sr. IT BRM will work with the business stakeholder group to understand people, process and technologies required for advancing customer service portfolio, enhancing Omni-Channel services, improving agent experience, measuring and monitoring key performance indicators for analyzing customer and agent satisfaction and customer service operations. The role is responsible for identifying solutions to meet evolving business needs, eliminating redundant systems and processes, and automating operations to deliver business efficiencies.
What You will Work On
Relationship Management:
Strategy & Alignment:
Planning and Execution:
Compliance and Communication:
Minimum Education & Qualification
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$144,100.00 – $288,300.00
In specific locations, the pay range may vary from the range posted.
IT Business Relationship Management
GIS Global Information Services
United States > Alameda : 2601 Harbor Bay Parkway
Standard
Yes, 10 % of the Time
Not Applicable
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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