Novartis

Job ID

394813BR

About the role

Develop, and execute Virtualization & Monitoring Platforms and solutions around them to support technology-enabled business strategies and operations anywhere and anytime while constantly increasing agility and scalability.

Position Title

Global Service Expert, Virtual. & Monitoring Platforms

Role Requirements

Major Accountabilities

• Operate Virtualization & Monitoring Platforms.
• Execute the effective delivery and service operations of Virtualization & Monitoring Platforms leveraged in the organization.
• Ensure best-in-class support for Virtualization & Monitoring Platform technologies across the company not only in the IT infrastructure area, but also providing services and solutions to all application teams onboarding and leveraging these technologies.
• Over-see the operational health, management, security, lifecycle, and reliability.
• Responsible for the 24x7 operational oversight and direction to both external technical and engineering teams.
• Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations. Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels.
• Support and ensure compliance to defined IT Governance controls, standards, and practices.

Competencies

• IT Service Management Practices (ITIL Foundation Certification)
• IT Infrastructure Management
• Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
• Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement)
• Superior reasoning and decision-making skills
• Documented experience working across IT Teams
• Customer and service first attitude

Ideal Background

Education:

Education in Computer Science or comparable

Languages:

Fluent English written and spoken

Experience and Skills:

10+ years of experience in working with hypervisor and virtualization technologies.

5+ years of experience with latest generation monitoring tools, like Splunk or ELK Experience with hyper converged infrastructure platforms Experience in both on-prem and cloud deployment of workloads. Experience in hybrid and multi-cloud environments.

Experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.

Track record in delivering on time, quality and budget. Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function.

Job Type

Full Time

Country

Czech Republic

Work Location

Prague

Functional Area

Technology Transformation

Division

SANDOZ

Business Unit

NON-NVS TSA TECHNOLOGY SZ

Employment Type

Regular

Company/Legal Entity

SDZ CZE

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

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