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Welcome to Morningstar. We’re a people-centric company led by a mission to empower investor success.
At Morningstar, your contributions have meaning and can drive change. Across our 12,000 colleagues and 32 offices worldwide, we’ve invested in fostering a community where talented, driven people can grow. Our entrepreneurial spirit and uncompromising ethics guide everything we do. We’re always thinking about the next big thing. It’s how we grew from a startup to a global investment research company in just 35 years.
The Opportunity: We are seeking an experienced Customer Success Manager with a unique perspective. As a Customer Success Manager for Morningstar AdviserLogic and Licensee Solutions, you will provide superior service to financial adviser clients across Australia. Our Customer Success Managers combine a thorough understanding of Morningstar products with strong financial planning knowledge and business acumen to help clients make the most of our products.
This role is based in our Sydney Office and will require 3 days per week in our Barangaroo office. The role reports into our Customer Experience Manager, Adviser Software.
About you: The ideal candidate will have Australian financial planning experience or willingness to learn, with an emphasis on CRM implementation and adaption, stakeholder management and client engagement. We are seeking a results-orientated professional who can work directly and effectively in a highly collaborative agile software implementation setting. In this role, you will take ownership of the client experience from their first day onboard, including ascertaining user and stakeholder goals, and partnering to ensure product configuration, data migration, training and service is delivered to meet their goals.
Day to day could see you being involved in the following
We’re interested in hearing from people who have
It’s not essential but we would love it if you have
If you meet all or some of the qualifications, we’d still love to hear from you.
Morningstar is an equal opportunity employer.
No recruitment agencies, please
704_MstarAusAsiaPtyL Morningstar Australasia Pty Limited Legal Entity
If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.
Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.
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