Samsung

Position Summary

Role and Responsibilities

• Collaborate with UX Researchers to understand end-users and stakeholders current workflows and pain points in order to identify their needs. Apply the UX research insights into actionable items.
• Collaborate with the product team to understand and/or define business and product requirements in order to define relevant users’ journey map, steps and tasks while fulfilling their needs.
• Conceptualize original ideas that bring simplicity and user friendliness on moderate to highly complex UX problems.
• Collaborate with PMs to iterate on various possible product solutions to answer the business and technical requirements.
• Work closely with other designers, product managers and developers to conceptualize efficient and intuitive wireframes and prototypes covering workflows/steps/tasks for both internal and external users.
• Iterate on designs to arrive at the final product while respecting the Samsung Ads Design System.
• Propose new components and workflows when current ones do not answer the user needs, data and/or technical requirements.
• Collaborate with engineering to validate technical implementation feasibility and limitations.
• Understand sprint process and effort prioritization. Find creative solutions while understanding technical framework possibilities.
• Participate in user research projects to evaluate user feedback and validate the product value with stakeholders.
• Refine concepts based on user feedback.
• Communicate with platform users to gather information and periodically propose improvements.
• Understand and support the product vision and roadmap.
• Support platform-wide UX improvement initiatives.
• Advocate user-centered design concepts to product and engineering teams.
• Hold Product and Engineering accountable on implementation and highlight discrepancies via proper Design QA process.
• Ensure the product is useful, usable and delightful!

Skills and Qualifications

• Ability to work on complex problems and understand technologies.
• Understand and promote Design values and the importance of craft in the creative process.
• Able to perform benchmarking of competition or other industry solutions.
• Very strong ability to think out of the box.
• Proficient critical thinking ability to grasp complex systems, make connections, and, most importantly, to reflect on the findings, insights, and process in a neutral way while keeping larger context in mind.
• Proficient applied knowledge of User-Centered Design methodology; spanning across user research, ideation, prototyping and testing.
• Can empathize with users to understand their pain points and address their needs.
• Proactive self-starter who can work independently.
• Capable of working with stakeholders and users across different cities, countries and time zones.
• Proficient project/initiative management skills.
• Proven track of delivering projects on time while adapting to Agile sprints and product roadmap changes.
• Possess effective visual, verbal and written communication skills to accurately communicate & defend ideas, concepts and design decisions.
• UX writing ability to focus on copy, clarity, tone of voice in communicating instructions to users.
• Understand and support the team by conveying the design vision and product value.
• Understand the importance of quantifying value and effort to justify prioritization.
• Good understanding of AdTech, internal team structure that impacts workflows, etc., and the complexity of data models, site architecture, etc.
• Proficient with wireframing, low-fidelity prototypes, and high-fidelity interactive prototypes.
• Proficient in design tools such as Figma, Sketch, Adobe XD, etc.
• Proficient in user research and testing tools such as Optimal Workshop, Maze, InVision, etc.
• Proficient aptitude in using existent applicable Design System components and creating new ones when required.
• Comfortable working in an Agile/Scrum sprint format.
• Knowledge of HTML, CSS and React Java Script is nice to have.
• Bachelor or Master degree in UX Design, Human Computer Interaction, Interaction Design, Digital Media, New Media, Graphic Design or other relevant fields.
• 5+ years of experience in UX research, user experience design, product design or interaction design.
• Solid experience interviewing customers, organizing focus groups, and synthesizing insights.
• Vast experience in problem solving through User Centered Design (UCD) approach.
• Experience in tech or ad tech industry is a valuable asset.

Compensation for this role, for candidates based in Mountain View, CA, is expected to be between $165,000 and $180,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

#LI-YRC

• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.