Golub Capital

Position Information

Hiring Manager:

Vice President

Department:

Technology Solutions

Title:

Analyst

Function:

Business Systems Analyst

Department Overview

The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities

This is a hands-on position in our Middle / Back Office Technology Team focused on our key third party vendor systems across several Portfolio Monitoring, Trading and Operations functions. The role includes functional design, system configuration, quality assurance, application support, vendor management and any other duties related to the development and usage of these applications. The ideal candidate has demonstrated recent experience in a similar role interacting heavily with users and 3rd party application vendors to deliver high quality functionality to the business. The candidate should have excellent problem-solving skills, an inquisitive nature, a passion for excellent service, the ability to self-start and be resourceful and a very solid understanding of technology.

This is a client-facing role with responsibility for maintaining relationships with and delivery for business stakeholders at all levels of the organization (including senior business leaders). The ability to communicate information crisply and confidently to senior leadership will be a critical success criterion in this role, so exceptional verbal and written communication and documentation skills are crucial.

Responsibilities include:

• Become a subject matter expert in core line-of-business software platforms servicing middle and back-office functions. Set up and configure systems in a distributed environment. Create custom reports to meet the needs of business partners. Develop and implement comprehensive test plans
• Provide support for applications by triaging support issues, identifying root cause and handling issue resolution across business users, developers and third-party vendors
• Work closely with development teams and vendors to clarify requirements and ensure application delivery meets all desired business specifications. Actively handle third-party vendors for application development, delivery and support
• Ensure that all delivered solutions meet the highest quality standards and satisfy all specified business requirements, meet technical standards and adhere to robust data security requirements through rigorous validation and testing
• Analyze and understand complex business processes and present them in an understandable and logical format. Identify difficulties and opportunities to further leverage technology to enhance productivity, improve quality and reduce risk
• Understand the relationships, dependencies and impact of related business functions to your area of responsibility. Understand data organization and relationships and independently perform hands on data analysis using SQL, Excel, and other data extraction, analysis and reporting methods
• Build strong and productive relationships with key business stakeholders, sponsors and technology colleagues
• Demonstrate a sense of ownership for the deliverables and gain an understanding of the technology solution and business process changes associated with the project
• Exhibit resourcefulness in proactively identifying and engaging available resources and domain experts in related areas to achieve your goals
• Confidently facilitate meetings with all levels of the organization including senior business stakeholders and senior management
• Demonstrate an ability to multitask and manage time and priorities under pressure and to meet deadlines

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree in Engineering, Computer Science or related field is required with 1 - 3 years of related technical experience, preferably in Financial Services
• Must have working knowledge and prior experience with all phases of the SDLC in a team-oriented, structured yet agile framework
• Prior working knowledge of Azure DevOps or other similar work item management to handle and prioritize backlog items is a plus
• Ability to analyze SQL code performance, identify enhancement opportunities, experience writing optimized Stored Procedures and SQL Functions
• Experience with managing an API lifecycle or similar external software components, operating systems or microservices
• Strong analytical skills to digest, document and translate business requirements for in-house development or customizing / configuring third-party software products
• Strong problem-solving skills to dissect calculations and articulate solutions
• Exceptional interpersonal, verbal, written and presentation skills
• Abide by our work-in-office policies then in effect

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

• Technical Support: Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.
• Software Development Principals: Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.
• Business Needs Assessment: Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
• Data Management and Information Security: Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.
• Risk Management: Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
• Testing: Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.
• Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
• Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
• Vendor Management: Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.
• Relationship Management: Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.
• Project / Program Management: Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.
• Innovative Mindset: Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.

Compensation and Benefits

Compensation will be commensurate with experience. Golub Capital offers a full range of benefits which includes medical, dental, vision and 401(k).

Golub Capital is an Equal Opportunity Employer.