Visa

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Visa’s Innovation & Design team is a global client-facing organization that sets Visa’s public innovation agenda, promotes hands-on incubation and rapid prototyping with clients and partners, and elevates the design and user experiences of Visa products and services. We are currently recruiting for a Senior Director to lead our Innovation & Design efforts in China. This role will report to the Head of Products, Greater China.

What a Sr. Director, Head of Innovation & Design, China does at Visa

As China Head of Innovation & Design, you will drive Visa innovation agenda in China and lead Visa Innovation Studio in Beijing, a state-of-the-art facility where Visa collaborates with Chinese and International clients and partners to discover growth opportunities and design new commerce and payments solutions using human-centered design methodology. You will deliver a spectrum of client engagements including Innovation Studio experiential tours, in-field immersions and co-creation sprints. You will also collaborate with technical leaders and development teams to design and build best-in-class user experiences for Visa new products in the China market.

The Ideal Candidate

• Believes in the transformative power of technology for the good of the world
• Experience in designing and commercializing digital products and services with clients and partners, especially in financial services, commerce or payment sectors
• Strong problem solving and consultative skills, with a good understanding of human-centered design
• Expert in leading exploratory discussions and structured workshops with both large and small audience including c-level executives
• Connects the dots between product, design, technology, and strategy to solve complex problems
• Possesses strong business acumen and management skills
• Has proven ability to attract, manage and mentor talent

Responsibilities

• Scope, structure, design and run client engagements including Innovation Studio experiential tours, in-field immersions and co-creation sprints leveraging a small team of in-house experts and external agencies
• Define and drive Visa China innovation agenda and Studio’s service offerings with inputs from Visa internal stakeholders
• Build and prioritize a pipeline of external client and internal Visa product development engagements in alignment with Visa and client priorities
• Champion and apply design-thinking principles, guiding in-house design team and external agencies to create digital experiences that are delightful, engaging and impactful
• Operate as the primary point for contact for the Innovation Studio accountable to Country management & regional functional leadership
• Manage budgets, agencies and vendors across multiple projects & programs minding the quality, time & budget
• Cultivate a collaborative, fast, trusting working culture within and beyond the Innovation & Design team
• Hire, manage and guide Innovation and Design team members
• Evangelize Visa’s innovation vision and priorities within the organization and at selective community and industry events

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office three days a week, Mondays, Tuesdays and Thursdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

• 15+ years of experiences with 7+ years of client-facing experience in consulting, digital agency, start-ups, technology or financial services
• Strong executive presence with expertise in leading workshops and exploratory discussions with c-level clients
• Solid track record in designing and commercializing digital products and services in financial services, payments or commerce sectors, preferably with hands-on experience in human centered design
• Expert in translating client needs into meaningful problem statements and structuring the right project approach to design and develop the desired solutions
• Industry experience in financial services, payments or e-commerce highly desirable
• Proven ability to engage and drive commercial outcomes
• Excellent verbal and written communication skills in both Chinese and English
• Post graduate and or MBA degree highly desirable

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.