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WHAT YOU'LL DO

  • Provide exceptional Level 3 technical support for enterprise AI tools, working closely with internal teams and vendors to ensure smooth operations and rapid problem resolution. 
  • Drive the adoption of productivity tools within the organization by identifying and implementing enhancements that increase efficiency and user satisfaction. 
  • Handle the configuration and integration of SaaS products, ensuring secure and effective deployment across the organization. 
  • Administer and support hands-on changes to our globally deployed CT productivity tools portfolio, focusing on SaaS products with AI-powered capabilities. 
  • Administer and configure SaaS integrations for secure rollout and operations. 
  • Assist in the evaluation and deployment of new tools and technologies, contributing to POC projects that explore innovative solutions. 
  • Identify and support opportunities to implement automation capabilities to reduce manual work and human error. 
  • Adapt to industry direction and evolving customer needs, implementing emerging technologies using Change Management disciplines. 

Job ID

22518BR

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

YOU'LL BE TRAVELLING

Yes (10%)

YOUR EMPLOYEE TYPE IS

Regular

YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • A bachelor’s degree in computer science, Electronics Engineering, or equivalent. 
  • At least 5+ years of relevant experience in managing and supporting SaaS products, preferably with exposure to AI-powered tools. 
  • Proven experience in software configuration, development activities, and the deployment of engineering tools. 
  • A functional understanding of IT operations, service management, and agile project management methodologies. 
  • Experience working in a small Agile based squad. 
  • Experience driving results across multiple geographically dispersed teams that are working to their own priorities and commitments. 

YOUR JOB TYPE IS

Full time

EQUAL OPPORTUNITY

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

COUNTRY

India

CITY

New Delhi

JOB FAMILY

IT

YOU'RE GOOD AT

  • Excelling in SaaS product management, with a strong ability to administer, support, and configure AI-powered SaaS integrations securely and effectively. 
  • Demonstrating expertise in implementing monitoring, alerting, and self-recovery solutions for SaaS tools to ensure optimal performance and reliability. 
  • Skilled in automating processes to reduce manual interventions and errors, showcasing proficiency in scripting and automation tools. 
  • Adaptable and forward-thinking, with the capability to leverage emerging technologies and apply Change Management disciplines effectively. 
  • Proficient in critical thinking and problem-solving, capable of managing complex technical challenges under tight deadlines. 
  • Strong interpersonal and communication skills, able to collaborate effectively with diverse teams and manage stakeholder expectations. 

JOB TITLE

Global IT Software Engineer Senior Specialist

YOU'LL WORK WITH

This individual will collaborate with other BCG information technology teams such as Identity, Security, Enterprise Architecture, other Functional squads to ensure alignment with BCG’s overall IT architecture plan. 

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Confirmed 2 hours ago. Posted 21 days ago.

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