Technical Support Engineer (TSE) – Job Description
Principle Responsibilities: % of time (estimation):
1. Provide technical assistance to CE’s 65%
2. Evaluate data, identify top technical issues, Part Validation Process 20%
3. Review and update documentation, knowledge dB, BKM’s 10%
4. Review and provide input on technical training 5%
5. Fly and fix, onsite technical training As Required (~25%)
Description
The Technical Support Engineer (TSE) role requires specialized depth and/or breadth of expertise on semi-conductor equipment. Responsible for providing assistance to Customer Engineers in diagnosing, troubleshooting, and debugging complex technical issues remotely and onsite when needed. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects. Acts as a resource for colleagues with less experience. Must be able to clearly document troubleshooting processes, technical findings and to standardize solutions into BKM’s.
To be successful in this role the candidate will need to be able to use strong interpersonal skills to build a network of individuals from various groups within the company (Technical Product Support, Design Engineering, Software, Spares, and Process Engineers) who can assist with successful delivery of solutions. The TSE will also have to use independent discretion and judgment to determine what issues should be supported at their level, and what issues need to be escalated for additional support. Employee must be available and willing to provide onsite support and travel as needed.
Education Requirements:
Training, Skills, Knowledge, and/or Experience:
Qualifications:
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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