PNC Financial Services

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Technology Specialist, within PNC's Enterprise Technology & Security organization, you will be based in Richmond, VA, Ashburn, VA or Pittsburgh, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Work schedule: Thursday - Sunday; 3:00PM-1:30AM EST

(On call support as part of team rotation)

You will be part of the Infrastructure Engineering – Server Operations team, whose primary role is coordinating with internal service partners and enterprise hardware vendors on break fix activity for distributed server and storage.

Technical Skills Requirements:

• Linux or Windows server operating system basic knowledge
• Understanding of server hardware technology
• Ability to logically troubleshoot system issues
• Strong communication and analytical skills
• Familiarity with computer operations in a data center production environment
• Aptitude to quickly learn and adapt to new technology
• Ability to communicate effectively with other areas and provide remote

instructions

• Able to work well under deadlines in pressure situations
• Effectively multi-task in a fast-paced environment

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities.
• Performs advanced administration requiring sound and thorough knowledge of specified operational products /services.
• Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
• Drives incident resolution and root cause analysis of production problems.
• Develops and maintains technical, operational and service procedures, as well as process workflows for operational/applications teams.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Hardware Infrastructure – Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Process Management – Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Server Software – Knowledge of and ability to configure, install, and support the functions, features and facilities of multi-user operating systems to manage network resources.

System and Technology Integration – Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.

Systems Software Infrastructure – Knowledge of software technology, and the ability to plan global, regional and local software architecture and infrastructure components.

System Testing – Knowledge of and the ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

System Testing Tools – Knowledge of and the ability to use tools and techniques for automating, simplifying and enhancing system testing.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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