JPMorgan Chase & Co.

Global Supplier Services (GSS) manages the procure-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments, and payments to suppliers. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.

As a Product Manager in GSS, you will play a significant role in designing & delivering products that help our firm work better, faster, and safer. You will be expected to prioritize the needs of our employees while understanding what will & will not work for our business. You will also be expected to be a great collaborator, influencing key partners across our firm to achieve the desired outcomes. And you will be accountable for the performance of our products.

Job Responsibilities:

• Establish a product vision based on the business priorities, user needs, and market trends to advance research and proposal efforts for a new guest services product
• Map the strategic path forward in a product roadmap that strikes the proper balance between business value, user needs, and technology strategy; Evangelize this product roadmap to ensure transparency and buy-in from GSS business leaders and firmwide stakeholders
• Build strong working relationships with UX Research & Design, Software Engineering, and Operations leads to define product direction and deliver on the roadmap
• Define budget and resource allocation proposals with UX and Software Engineering and lead business case creation and socialization for investment needs
• Define, track, and measure success of the product based upon Key Performance Indicators and Objectives and Key Results
• Be the expert on your product users and their environments through developed empathy, create a holistic listening strategy to measure user sentiment (CSATs), and leverage emerging trends in customer support issues to drive prioritization
• Be the expert on the product and able to answer the toughest questions about how it works
• Own backlog management, use a prioritization framework to evaluate diverse features, and play the product owner role in scrum delivery framework decomposing features into discrete user stories
• Lead prototyping efforts in partnership with UX to test designs with users prior to initiating build ensuring we build the right thing first
• Prepare the organization for upcoming releases by managing UAT testing cycles, conducting demos and providing training
• Raise awareness of proper processes to increase product adoption (publishing job aids, self-help guides, FAQs, in-app guidance, etc.) and publish content as appropriate via firmwide channels (firmwide help, intranet, etc.)

Required Qualifications, Skills and Capabilities:

• 3-5+ years in software Product Management
• Experience as Product Owner in SCRUM team 
• Development tracking tools (Confluence and JIRA)
• Mock-up and prototyping tools (i.e. using Basalmiq, Sketch, Invision…)
• Understanding of design thinking techniques (empathize, define, ideate, prototype, and test)

Preferred Qualifications, Skills and Capabilities:

• Comfortable presenting to a large crowd and lead a meeting with difficult participants, as well as explain something complex to a novice
• Highly organized, and mission driven with the ability to self-manage
• You know how to listen deeply and know where to explore deeper
• Persuasive and know how to influence where you have no authority

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.