M-Kopa

We are looking for a Fraud Manager to join our fraud team in Uganda, where progress, and humility are valued as highly as technical excellence.

Leading a team you will work as a servant leader, coach and contributor within the fraud team. You will own the full cycle of consumer fraud risk management, from establishing systems and processes for prevention to leading analytical detection and diagnosis of fraud events to preparation and carrying out investigations and criminal proceedings, to implementing mitigation measures as necessary.

This is an exciting role if you are ready for that step up to manage the country-wide direction, policies, and processes, investigative prioritization, and operational execution with regard to all fraud and potential fraud cases related to customers, sales agents, and repayment of loan obligations associated with M-KOPA’s products and services

What's exciting about this role?

A champion for policies and process improvements:

• You will spearhead the development and evolution of cutting-edge policies and processes aimed at safeguarding our organization against fraud, ensuring we stay ahead of emerging threats.
• You will drive innovation by leading the transformation of our fraud risk identification and detection methods, streamlining processes from start to finish for maximum efficiency and effectiveness.
• You will collaborate closely with our valued clients to envision and implement future-forward fraud detection solutions, leveraging advanced technologies and industry expertise to stay one step ahead of evolving risks.
• You will take ownership of key performance indicators, instilling a culture of accountability within the team to achieve our objectives in a cost-effective manner.
• You will proactively pioneer new strategies for preventing, monitoring, and addressing fraud, enhancing our company's ability to anticipate and mitigate systemic risks before they escalate.
• You will champion data-driven decision-making, using insights to strategically prioritize our focus areas and refine our approaches for optimal impact.
• You will uphold the highest standards of professionalism and quality in data management, case documentation, and adherence to established processes.
• You will lead cross-functional project teams, fostering collaboration and leveraging analytics to drive continuous improvement initiatives centered on people and processes.
• You will oversee multiple complex projects within the Fraud Department, effectively managing engagement risk, deliverables, and budgets to deliver exceptional results aligned with our organizational goals.
• You will assume responsibility for a diverse portfolio of investigation and fraud assurance engagements, ensuring that our outputs consistently meet the highest standards and regulatory requirements.
• You will forge strong partnerships with our Legal and Internal Audit teams, collaborating on reporting processes, criminal investigations, and proactive risk identification measures to safeguard our organization's interests.
• You will cultivate a culture of fraud awareness and vigilance across M-Kopa Uganda through comprehensive training programs for all employees, empowering our team to recognize and address fraud and embezzlement risks.
• You will act as a liaison with our Insurance and Finance departments, facilitating the seamless processing of insurance claims and ensuring timely resolution of pending settlements, minimizing financial impact on our organization.

A servant Leader:

• You will lead and manage a team of field investigators and data analysts to prevent, uncover, investigate, and address fraudulent activities related to M-KOPA's products, sales processes, and customers.
• You will lead the team in the identification, quantification, and aggregation of internal and external fraud risks using analytical methodologies and determine the required mitigation techniques.
• You will collaborate with sales and customer-oriented departments to drive innovative risk mitigation strategies.
• You will help stakeholders and team members adapt to changing technology.
• You will collaborate with our product development department to develop products that reduce fraud risk, utilizing technical solutions, monitoring systems, and business model approaches.
• You will manage stakeholder engagement and communications within the company related to fraud.

In essence, this role offers you a thrilling opportunity to lead transformative efforts in fraud prevention and management, driving innovation, collaboration, and excellence across our organization.

Expertise

Our expectations are that your CV reflects a rich blend of technical expertise, practical experience(field investigation), and field team management, positioning you as a valuable asset in the field of fraud management and prevention.

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE), showcasing your expertise in fraud prevention and management techniques.
• You have five or more years of experience leading data-driven fraud investigations, demonstrating proficiency in functions including fraud management, fraud analytics, internal audit, forensic investigations, or criminal justice.
• Proficiency in Excel, PowerPoint, Word, Sharepoint, or other data visualization systems, indicating your ability to effectively analyze and present complex fraud-related data.
• You possess a strong comfort with data, analytical thinking, causal diagnosis, and interpretation of trends and graphs, enabling you to uncover patterns indicative of fraudulent activity.
• Your background in cost-effective decision-making, including ROI analysis and KPI monitoring, demonstrates your ability to allocate resources efficiently and implement effective fraud management strategies.
• You showcase your ability to manage accountability for both field-based operational teams and desk-based analytical resources, ensuring coordination, prioritization, and effectiveness throughout the fraud investigation process.
• Your knowledge in identifying indicators of fraud through data mining and analytical exercises is instrumental in detecting and addressing fraudulent activities.
• You utilize your understanding of the country's criminal justice systems and processes to interact confidently with various stakeholders related to fraud investigations, including customers, law enforcement, and staff.
• Your interpersonal skills enable you to effectively communicate with key stakeholders, manage business expectations, engage with customers and staff, and relay findings clearly and effectively.
• Clear and effective written and verbal communication skills, along with presentation abilities, allow you to articulate complex fraud-related information concisely and persuasively.
• You demonstrate a positive, learning-oriented attitude and a capacity for self-empowerment, fostering continuous improvement and adaptation in the ever-evolving landscape of fraud prevention.
• With five years of work experience in a professional role, you bring a wealth of expertise and practical knowledge to the table.
• Proficiency in English is required, with one or more additional languages preferred, enhancing your ability to communicate effectively across diverse audiences.

Our hiring process is as much about us selling to you as the other way round-the interview process will be as follows:

• Recruiter call 30 mins - an introduction to the process and M-KOPA
• Take home assessment - A deep dive into the role dynamics
• Hiring Team call 45 mins - High level introductions with the Fraud Team
• Stakeholder interview 60 mins - This is where most of the magic happens.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.