Genentech

Purpose

A Systems Process Specialist acts in the 1-Stop-Shop and is part of the support, continuous improvement and onboarding and adoption value streams. The Systems Process Specialist has a profound process understanding and is collaborating with the Business Support Community to continuously improve business processes and underlying IT applications. By this, he/she acts as a trusted adviser of the end-user for any kind of inquiry as well as a bridge between the end user and other roles in the various support layers and can raise incidents on behalf of the user area or work with managers to train users . The role is specialist on a specific operation process area and is providing end-user support based on in-depth and longtime professional experience in this domain. In projects the Systems Process Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas.

The incumbent will primarily support planning, manufacturing and warehouse business processes. May be a role owner for local SAP roles. Also support/lead Continuous Improvement opportunities related to ITOT applications/system, Global/Enterprise and Local ITOT application/systems.

Key Responsibilities

• Performs Level 1 On Site/Remote support and troubleshooting of applications, primarily focused on SAP R3 or S/4 HANA or S4/EWM but could expand to PI, MES, etc.
• Acts as Point of Contact for End User/business stakeholders in terms of business requests and IT related issues.
• Triages, prioritizes requests and tries to identify the nature / root cause of an issue (handling issue, data issue, authorization issue, IT issue).
• Distributes application issues and non-application issues that cannot be solved by him/her to the 2nd level and/or Global Team support.
• Validates the resolution proposals and performs the necessary test in case tests are required.
• Cooperates with 2nd level and/or Global Team support during analysis of reported incidents.
• Co-ordinate quarterly enhancement release testing and validation effort.
• Performs interface monitoring (business errors).
• For new IT initiatives/product/system roll out/Go Live to site, provides onsite/remote on call support per business requirement such as adopting business shift pattern during initial roll out and stand down to remote On Call post Hyper Care after successful roll out.
• Supports site audits and inspections, planned/unplanned events, and implementation of corrections, etc. as a Subject Matter Expert.
• Provides 24x7 routine operation service support per Service Level Agreements to business.
• Adheres to the requirements specified in IT related Roche's quality policies/quality standards or related SOP.
• Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems.

Who you are

• Bachelor’s degree in Informatics, Engineering, or equivalent.
• 5+ years of experience with SAP R3 or S/4 HANA or S4/EWM.
• Experience or familiarity with SAP's PP-PI, MM, SD, QM, EWM is plus.
• Knowledge OMP is plus.
• Experience with mule soft/Enterprise Service Bus(ESB) interface
• Experience in biotech/pharmaceutical manufacturing GMP domain preferred.
• Knowledgeable about integration with enterprise business systems (SAP, MES, LIMS, etc.) and data integrity concepts.
• Strong analytical skills for effective troubleshooting and problem solving.
• Candidates must be self-driven and able to work well with others as a team member.
• Strong technical writing and verbal communication skills.

This position is not eligible for relocation support.

The expected salary range for this position based on the primary location of California is $83,000 to $154,200. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.