Onsite Boston, MA (Monday - Thursday)
The Global Returns and Incidents team is looking for an analytical, strategically-minded manager to drive strategic initiatives to address hundreds of millions of dollars of profit opportunity in the Returns and Incidents space. This team is focused on improving the Wayfair customer and supplier experience while simultaneously reducing post order cost exposure, in the form of incident & return management. We are experts in incident and return data. We execute on a number of centralized operational strategies in the areas of policies, processes, new programs, and supplier engagement.
Global Returns & Incidents team is part of the broader Supply Chain Operations organization. Our mission is to create fair, easy, and predictable policies for our suppliers that incentivize reductions in post order issues for customers. In doing so, we design, execute, and measure policies and experiences in the post-order space to ensure we are continuously improving. Our overall mission: Reduce the cost of resolving post-order issues for Wayfair while maximizing supplier happiness.
What You’ll Do
What You’ll Need
An Important Note about Wayfair's In-Office Policy:
All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
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