SoFi has flagged the Customer Service Representative job as unavailable. Let’s keep looking.

About Exela 

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring:

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Heading

Subheading

Normal

Sans Serif

Serif

Monospace

Job Summary/Objective

Performs and supports printing, fulfillment and metering checks daily.

Perform various Mail Center/Shipping/Receiving activities (sorting, metering, folding, inserting, delivery, pickup, etc.)

Drive to / from Post Office daily to retrieve and drop off mail.

Maintain all logs and reporting documentation: attention to detail.

Essential Functions and Responsibilities:

  • Perform various Mail Center/Shipping/Receiving activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
  • Lift heavy boxes, files, or paper when needed 
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude 
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment 
  • Consistently adhere to business procedure guidelines 
  • Adhere to all safety procedures 
  • Take direction from the site manager 
  • Maintain all logs and reporting documentation; attention to detail 
  • Participate in cross-training and perform other duties as assigned 
  • Operating mailing, copy, or scanning equipment 
  • Shipping & Receiving 
  • Handle time-sensitive material like confidential, urgent packages 
  • Perform other tasks as assigned 
  • Provide backfill when needed 
  • Enter information daily into spreadsheets 
  • Sort and deliver mail, small packages
  • Batches documents
  • Keys data from source documents in a timely and efficient manner
  • Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule
  • Performs verification duties as required
  • Keys correcting entries as indicated by verification or other warning
  • May trouble shoot data problems
  • May operate peripheral equipment
  • May assist in development of production formats and keying procedures
  • Demonstrates high levels of safety awareness and notifies supervisor of potential hazards 
  • Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
  • Performs other duties as required
  • Repetitive motion is required: may require twisting/bending/climbing
  • Required to work at computer for long periods
  • Required to stand, walk, simple grasp, reach with hands and arms
  • Required to regularly sit, talk or hear
  • Required to possess close vision and ability to focus
  • Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications

Required:

  • Keyboarding and Windows environment PC skills required (Word, Excel) 
  • Experience running mail posting equipment a plus 
  • Excellent communication skills both verbal and written 
  • Lifting up to 55 lbs with or without accommodations 
  • Willingness and availability to work additional hours if assigned and provide backup support at nearby customer site 
  • Ability to effectively work individually or in a team environment 
  • Ability to stand, sit, walk for extended periods of time for mail/package delivery and processing incoming/outgoing items 
  • Competency in performing multiple functional tasks 
  • Ability to meet employer's attendance policy
  • H.S. diploma or equivalent
  • Ability to read, write and speak English
  • Required to work at computer for long periods
  • Required to to stand, walk, simple grasp, reach with hand and arms.
  • Required to regularly sit, talk or hear
  • Required to possess close vision and ability to focus
  • Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
  • Repetitive motion is required; may require twisting/bending/climbing
  • May lift up to 25 lbs. frequently

Preferred:

  • Previous experience with fulfillment desirable
  • Repetitive motion is required: may require twisting/bending/climbing
  • Email
  • Google Workspace experience
  • Microsoft Excel
  • Multi-tasking
  • Excellent communication skills
  • Team player

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Read Full Description
Confirmed 18 hours ago. Posted 23 days ago.

Discover Similar Jobs

Suggested Articles