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Summary

Main Duties 

Administration 

  • To assist the Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. 
  • To assist in the preparation and update the Human Resources Departmental Operations Manual. 
  • To ensure that all associate records are kept up to date (including associate annual leave, business trips, medical leave). 
  • To assist in making sure that the hotel is adhering to all Company/Hotel Human Resources Policies and Procedures. 
  • To assist in making sure that government-stipulated associate legislation is strictly followed and implemented. 
  • To manage the hotel's associate welfare programmes, ensuring that the benefits supplied are relevant and competitive in the local market place. 
  • To assist in making sure that the necessary Human Resources forms are forwarded to the Divisional/Regional Human Resources Specialists promptly. 
  • To be responsible for the security and upkeep of personnel files including foreign national associate files. 
  • To attend Departmental Communication Meetings as scheduled. 

Customer Service 

  • To support the hotel’s focus on service excellence by recruiting people with the competencies and profile to provide exceptional service to the hotel’s external customers (guests). 
  • To ensure that Personnel associates provide the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. 

Financial 

  • To help to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximise productivity and minimise unnecessary payroll costs. 
  • To be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, associate sick leave report, vacation reports. 
  • To assist in researching competitive compensation/benefits/incentive packages. 
  • To assist in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved. 
  • To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. 

Marketing 

  • To assist the Director of Human Resources with the compilation and implementation of all associate communications. 
  • To ensure that all in-house rules and regulations are communicated to associates and implemented. 
  • To monitor and prepare the Human Resources Calendar. 

Operational 

  • To assist in making sure that Associate Facilities are maintained to Hyatt International's high standards of operation. 
  • To conduct interviews and co-ordinate recruitment activities in liaison with the respective Heads of Department. 
  • To co-ordinate all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national associates. 
  • To administer all internal transfers. 
  • To co-ordinate the administration of associate Performance Development Discussions and succession planning. 
  • To be responsible for the administration of associate benefits and salaries. 
  • To assist with apartment accommodation for foreign nationals associates. 
  • To assist with Annual Salary and Benefits Survey, Business Plans, Manning Guide. 
  • To assist the Security Manager in locker and first aid box inspections. 
  • To conduct Associate Restaurant Committee Meetings on a periodic basis. 
  • To counsel associates in career prospects, personal issues, job related issues, grievance, discipline, etc. 
  • To communicate with labour offices and labour-law specialists, and have a thorough understanding of the local labour law. 
  • To be responsible for all leave administration. 
  • To assist the Training Manager with Orientation training on job related issues. 

Personnel 

  • To ensure that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures. 
  • To oversee the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions. 
  • To support the development of supervisory and management personnel in the hotel, through the implementation of an effective succession plan. 
  • To ensure a strong professional relationship with all levels of associates within the hotel, taking an active interest in their welfare, safety and development. 
  • To support the implementation of The People Philosophy in every department in the hotel. 

Other Duties 

  • To maintain strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations. 
  • To respond to changes in the Human Resources function as dictated by the industry, company and hotel. 
  • To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. 
  • To attend training sessions and meetings as and when required. 
  • To carry out any other reasonable duties and responsibilities as assigned. 

Core Skills 

  • Produces Quality Work 

The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes 

  • Achieves Results 

The ability to identify priorities, solve problems, produce desired results and be accountable for commitments 

  • Promotes Teamwork and Collaboration 

The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives. 

  • Communicates Effectively 

The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others. 

  • Shows Initiative and Resourcefulness 

The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically 

  • Focuses on Customers 

The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction 

Leadership Expectations 

  • Living Hyatt’s Values 

Demonstrating behaviours consistent with Hyatt’s Core Values 

  • Demonstrating a Passion for Service 

Creating a positive impact by passionately serving others 

  • Translating Hyatt’s Mission to Action 

Defining a plan to achieve Hyatt’s mission and successfully acting on it 

  • Inspiring Others 

Bringing others along to achieve common goals. 

  • Encouraging Change 

Demonstrating a vested interest in building Hyatt’s brand and acting as an owner to advance Hyatt’s success. 

  • Promoting Learning 

Demonstrating a thirst for knowledge and providing expertise to others to enhance their skills and abilities. 

Qualifications

Education and Experience 

  • Bachelor Degree 
  • 3 years’ experience related professional area. 
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Confirmed 5 hours ago. Posted 30+ days ago.

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