Terex

Job Description:

Overview:

This position handles the day-to-day execution of all areas of Lift Connect (telematics) customer service and sales support, including daily management of business support processes and responding/directing customer inquiries. The Customer Service Rep is expected to show knowledge of products and the ability to manage calls and emails from our customers and the Outside Sales Team.

Responsibilities:

Duties include, but are not limited to:

• Manage telematics activations for customers, including issue resolution and communications
• Record customer information/cases in CRM (customer relationship management database)
• Supplies feedback and technical aid to various customer inquiries and issues, including live customer demos, telemetry device/reporting troubleshooting, etc.
• Support monthly reporting and customer adoption activities
• Coordination with intercompany departments to resolve customer inquiries
• Respond to sales inquiries and requests
• Find, address, and escalate issues
• Performs other duties as assigned that support the overall goal of the position

Qualifications:

Basic Qualifications

• Two years customer service or equivalent experience
• Call Center experience an asset
• Excellent verbal and written communication skills
• Fluency in English a requirement (written & spoken), with a preference for candidates who are bilingual in one of the following languages: French, German, Dutch, or Spanish
• College diploma an asset or experience with equipment deployed in construction or the trades
• Computer proficiency with Microsoft Office 365 - proficiency in Excel is essential

Preferred Qualifications

• Oracle ERP & Salesforce CRM experience.
• Ability to relate to a wide variety of people in a professional and diplomatic manner
• Ability to handle stressful situations in a positive, tactful manner.
• Ability to work in a high-volume customer support center within the established handle times and set performance metrics 
• Great attitude, self-motivated, professional demeanor.
• Must be able to work independently and in a team environment.
• Detail oriented with great organizational skills
• Strong problem-solving skills
• Strong orientation toward safety, quality, and process change/improvement.
• Ability to manage multiple tasks in a fast-paced environment
• Ability to learn new products and software.
• Strong knowledge of Genie products and the lifting industry is a plus.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. 

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at Globaltalentacquisitions@terex.com

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.