Career Category
Information Systems
Job Description
HOW MIGHT YOU DEFY IMAGINATION?
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.
Scope
As an Information Systems (IS) Manager at Amgen, you will be responsible for managing and coordinating the organization's information systems operations in the MEA sub-region. You will oversee system deployments, manage IT infrastructure, ensure data security and integrity, and provide technical support to end-users. Your strong technical knowledge, project management skills, and ability to drive operational efficiency will contribute to the effective management of the company's information systems.
Position specific responsibilities & tasks
Business relationship management:
- Establishes and maintains a strategic relationship and strong communication with country leadership and key user groups about Digital Technology and Innovation (DTI) services, SLA’s and service road maps
- Drives alignment of DTI service roadmaps and local business needs, plans and priorities
- Participates in country leadership team meetings, presenting strategic DTI topics and leading DTI related discussions as appropriate
- Provides country leadership oversight and progress updates of DTI portfolio of local demand, projects, escalations, improvement actions and other relevant developments
- Plans and drives end-user communications to inform / update and get feedback from users about key DTI developments / changes, DTI processes and DTI capabilities
Service delivery management & escalation:
−Works with DTI service owners / teams to ensure DTI service delivery in line with commitments and SLA’s
−Reviews DTI service reporting and follows up on key performance issues and required improvements also voiced by business leaders and (key) users
−Drives service issue escalations up the DTI management chain towards resolution
−Oversees performance of local MSP / vendor (staffs) delivering global DTI services
Service delivery development:
- Work with DTI service owners / teams to communicate new local demand, business plans and objectives and outcomes for alignment with service strategy and road maps
- Coordinates or supports local deployment of global IS service projects
Information management:
- Advises business leads and ensures local systems adhere to Amgen’s requirements and policies regarding security, compliance, reliability, functionality and continuity
- Advocates adoption of available global DTI services, platforms and capabilities
- Analyses local systems against global DTI services / roadmaps and proposes migration plans accordingly
- Advises business leads on applying generic DTI best practices related to data & information management and automation of business processes
- Manages / guides new DTI demand as raised by local business leads / users in accordance with defined IS processes
- Analyses technology aspects of business improvement ideas and plans and proposes initial DTI project or delivery plans accordingly
- Plans and manages DTI components of local DTI driven business projects
Country DTI governance & management:
- Manages all DTI related topics / aspects and required improvements at country level
- Establishes and maintains specific local DTI policies and procedures
- Manages local IS operating expenses, advising business on IS run and project budgets, providing transparency on DTI spend
- Manages local vendors and contracts for local systems
- Manages local DTI assets and procurement
Local DTI team management:
- Recruits and on-boards new DTI staffs when relevant
- Ensures DTI staffs are trained and comply with appropriate standards and procedures
- Manages activities, workload and overall performance of DTI team
- Performs all regular HR processes to ensure IS staffs are engaged and proficient
CO DTI WEMEA team participation:
- Contributes to the team’s activities, meetings and improvements initiatives
DTI compliance management:
- Maintains knowledge of DTI quality and compliance policies, SOPs and associated documents
- Creates and contributes to development and maintenance of relevant policies, SOPs and associated documents for DTI
- Supports, participates in and responds to questions and findings from regulatory and other audits
- Ensures compliance with Amgen’s corporate regulatory requirements e.g. SOX, GxP, Data Privacy, Data Security
Expectations / scope / complexity
Knowledge
- Broad functional and technical knowledge of all key IT domains and service management lifecycle
- Expanding knowledge of related IS disciplinary areas, relevant IT industry trends and application of IT standards
- Knowledge of industry and business principles, understands customer’s core business, processes and priorities
- Enhances own knowledge through understanding business trends and objectives
Problem Solving
- Applies analytical skills to evaluate and interpret complex situations / problems using multiple sources of information
- Forecasts, models and utilizes advanced analytical tools
- Anticipates and prevents potential problems
- Creates new procedures and processes to drive desired / improved results
- Handles diverse scope of issues that require evaluation of a variety of factors including current business trends
Autonomy
- Works under minimal direction
- Work is guided by operational and project objectives
- Manages or contributes to multiple assignments, projects, processes and sites
- Independently develops approaches, practices and solutions that are thorough, practical and consistent with functional business and DTI objectives
Contribution
- Contributes to department / unit / team by ensuring quality of tasks / services provided by self and others
- Interprets customer needs to identify potential opportunities
- Provides training and guidance to others
- Extends capabilities by working closely with senior staff / experts within and outside internal organization, esp. with regional and global DTI service owners / leads / teams
- Responsible for DTI service delivery monitoring, IT business partnering, governance / policies, systems, budgets, activities and progress
Qualifications & Experience
Minimum requirements
College degree or equivalent industry experience
Minimum 5 years experience in a similar role including 2 years line management experience
Broad working knowledge of key IT domains & layers incl.: application software & web technologies; reporting & analytics tooling; database / data warehouse technologies & data interfacing; application hosting, server & other infrastructure technologies; end-user technology; X-as-a-Service technologies
Experience in information / application management, IT service management and IS project management
Experience in IT (team) management and governance for an organization unit
Experience in development of processes / SOP’s, policies and associated documents
Experience in team-oriented, cross-functional, global, virtual collaborative environment
Preferred requirements
Fluency in written and spoken English
In-depth knowledge of IT industry
Experience in pharmaceutical industry and exposure to working in regulated environments
Knowledge of pharmaceutical business processes and operations
Proven record of (1) information / functional IT analyses and planning and (2) project management and delivery, esp. for business applications in the field of process workflow automation, team collaboration, multi-channel marketing and reporting & analytics
Experience in applying IT best practice methodologies: Agile SAFe, ITIL (v3)
Competencies
Displays strong management and delegation skills
Applies conceptual thinking operating at strategic / tactical level
Demonstrates excellent communication and presentation skills
Possesses strong negotiating and influencing skills
Demonstrates excellent organization and time management skills
Routinely applies analytical skills to solve complex problems
Exhibits leadership / authority, coaching and motivation abilities
What you can expect of us
As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
- Vast opportunities to learn and move up and across our global organization
- Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
- Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Apply now for a career that defies imagination
In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
careers.amgen.com
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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