Siemens Energy

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Regional Technical Support Engineer (Electrical and Instrumentation)

Your profile

• Degree/ Diploma in Engineering related field.Minimum of 4 years’ experience working with Rotating Machinery (Electrical & Instrumentation Support/Commissioning)
• Experience working on Siemens Energy SGT-800 Gas Turbines.
• Good understanding of operations of gas turbine and their associated auxiliary systems, such as air filtration, acoustic packages, lube oils systems, fuel gas systems and other auxiliary systems.
• Essential to have good understanding of SGT-800 electrical/instrumentation/control systems including hardware design, power distribution, networking, electrical wiring (internal to UCP and Cross site cables), and/or SIMATIC PCS7 controls system.
• Ability to work as a great teammate and contribute to the success of the team.
• Ability to communicate and exchange ideas effectively and concisely, both verbally and in writing.
• Ability to initiate ideas to resolve complex issues into practical engineering solutions.
• Willingness to travel to customer sites for customer meetings and presentations, and possibly participate in safety discussions.
• Full working rights in Thailand.

Your responsibilities

• Act as technical consultant to end customer, project teams, field services team, marketing & sales team etc.
• Provide prompt technical responses to resolve Customers’ SGT-800 operational and technical issues, in order to keep our Customers’ equipment operating reliability and safely.
• Liaise with Product Competency Center (PCC) in Sweden, to seek further support if technical issue cannot be resolved regionally.
• Identification of complaints from customer and bring up it through appropriate channels.
• Support Remote Diagnostic Center and on-site Siemens Energy Field Service Engineers, with solving advice, and electrical and instrumentation commissioning guidance.
• Support other functions in the business (eg Sales, Logistics, etc) in any technical issues related to the SGT-800 gas turbine that may arise, such as product presentation, Mods & Ups scope clarification, and assist in custom clearance technical queries when importing spare parts.
• Support Modifications & Upgrades team to identify new opportunities from technical recommendations provided to the customers.
• Supports Long Term Program (LTP) project teams with customers’ technical queries, and ensuring all technical issues are accurately defined, well-coordinated, driven, followed-up, completed and logged in Salesforce.com.
• Assist Project Team during planning and execution.
• Be updated on Customers’ machines, its data (EOC/EOH) and history, with follow-ups and reporting of any deviations (between contract and actual outcome) to the Contract Owner.
• Assists in the contract technical specifications and ensure Engine Life are followed, and report on the project’s technical results.
• Write fact based technical reports with high level of proficiency.
• Provide hands-on service and solving as required. At times, this will require traveling to site (around 30% of the time).
• Assist in the training of Company and Customer personnel.
• Capable and willing to assist the Regional Technical Support Manager in special projects and improvement initiatives.

Your opportunities for personal growth

• Siemens Energy is a diverse company with many global roles and career opportunities.
• Hone technical expertise in rotating equipment through solving complex machinery issue.
• Develop business-acumen through engaging end customer to resolve equipment technical issues for their business needs.
• Improve interpersonal skill through cross department interactions.

Let’s talk about us

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Gas Services division offers low-emission power generation through decarbonization opportunities, as well as service offerings, modernization, and digitalization of the fleet, including gas turbines, steam turbines and generators all under one roof.

Check out this video to learn more about our Gas Service business https://www.siemens-energy.com/global/en/offerings/power-generation.html

Regional Technical Support Engineer (TSE) provides technical and engineering support related to equipment within a Siemens Energy (SE) SGT-800 Gas Turbine Package. The Regional TSE position is an integral part of the regional operations team. This position involves direct engagement with End Customers (within Asia Pacific Region), Third Party Vendors, Field Service team, Marketing & Sales team, Product Competency Center (PCC) and Project Management teams, in the resolution of equipment and/or operational problems.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Check out this video to learn more about Siemens Energy: https://bit.ly/3hD9pvK

Jobs & Careers: https://jobs.siemens-energy.com/jobs