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(Fluent Azerbaijani and Russian) Customer Support Consultant (Azerbaijan)

SupportYourApp

What you will do:

  • Provide exceptional customer support via calls, chats, and emails;
  • Build positive and long-lasting relationships with customers;
  • Meet team KPIs;
  • Always be up-to-date with cutting-edge technology;
  • Securely work with customers’ sensitive information;
  • Apply the latest and greatest customer happiness practices;
  • Maintain working knowledge of our client’s products and services;
  • Communicate with developers and other departments of various IT companies.

What you need to succeed in this role:

  • Excellent Azerbaijani and Russian skills (at least C1 for both spoken and written);
  • Intermediate – Upper-Intermediate level of English;
  • Experience in customer service;
  • Analytical and research skills;
  • Positive and responsible attitude;
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

  • Experience in customer support;
  • Experience with CRM systems.

Benefits and Perks:

  • Flexible schedule;
  • Opportunity to work fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Good bonuses for referring friends;
  • Paid intensive training and probation;
  • Work-life balance;
  • Responsive management interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development.

Who we are:

SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

  • Due to legal restrictions and client requirements, candidates from sanctioned countries are ineligible for this position.
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Confirmed 21 hours ago. Posted 30+ days ago.

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