Merck & Co.

Job Description

As a Service Manager and member of the Quality Engineering CoP Product team, you will play a critical role in envisioning and designing the end user experience for the Testing community of practice platform for Product Managers, Software Engineers, Test Engineers, and Operations Engineers. You will provide advice, guidance, and direction in carrying out plans and procedures, ensuring that operations meet business needs for usability and quality, and build a community of people with a common interest in testing. You will be responsible for new service and product launches, assist with product definition and planning, roadmap design, training curriculum standards and frameworks, and appropriate support to educate customers to increase adoption of QE Self Service capabilities. You will actively engage with other QE Product teams, fostering a culture of quality engineering best practices and driving continuous improvement to our QE processes while identifying and implementing opportunities for process simplification and improvement. This position will collaborate with a range of stakeholders to ensure a layered and comprehensive communication and engagement strategy that is focused on testing and aligned to the overall CoP standards here at our company.

Responsibilities but not limited to:

• Assist with development, enhancement, and implementation of strategies on the Testing Community of Practice platform to enable QE self-service testing including developing/maintaining knowledge base repositories, organizing knowledge-sharing sessions, workshops, working with cross functional teams and QE CoP Owner to develop and maintain QE training curriculum.
• Enhances the end-to-end user experience through an analysis and understanding of new and existing user behaviors.
• Performs tests on user interface elements such layouts, target links, landing pages and banners.
• Produces designs using a variety of techniques and software to improve product usability, accessibility, and desirability.
• Using knowledge of Quality Engineering practices and tools, Service Manager will act as liaison between QE Product teams and work with CoP QE Product Owner to derive vision for how to document and communicate testing best-in-class QE products, standards, frameworks, and guidelines.
• Produces high-quality solutions through flow diagrams, graphic designs, storyboards and site maps.
• Communicates scenarios (hypothetical users), end-to-end experiences, interaction models, and screen designs to other people working on a product.
• Partner with QE CoP Product Line Lead to develop objectives, OKRs, and metrics for QE CoP.
• Ensures deliverables meet business needs for usability and quality assisting with setting product vision, and strategy.
• Ensures delivery as expected on their backlog items and tasks.
• Identifies and implements opportunities for process simplification and improvement.
• Performs tests on user interface elements such layouts, target links, landing pages, etc
• Leverages technical knowledge to operate in a digital environment.
• Stay up to date with industry trends and emerging technologies in quality engineering and make recommendations for their adoption in the organization.
• Leverage tools such as Jira, Confluence, Sharepoint, to promote Quality Engineering practices, standards, and guidelines.

Position Qualifications:

Education Minimum Requirement:

BSc Degree in Computer Science, Engineering, or equivalent experience or

MSc Degree

Required Experience and Skills:

• 2 + years of knowledge in UX /content design and management using Sharepoint and Confluence.
• Experience working with distributed teams which are comprised of both internal and external resources located on and offshore.
• 2+ years working projects in Agile (Scrum) and knowledge of working in Jira.
• Experience owning and delivering digital products and content throughout their entire lifecycle.
• Experience in content management, and strong written / oral communication skills.
• Some familiarity / knowledge around tools such as Tosca, Xray (JIRA), Loadrunner/Performance Center, Livecompare, RobotFramework is preferred.
• Strong negotiation and communication skills with ability to align the organization on complex technical and content decisions.
• Experience with executing against Objectives and Key Results (OKRs).
• Self-motivated, team player, able work independently as well as within a team environment.
• Experience in healthcare and knowledge of SDLC is welcomed.

What we offer:

• Exciting work in a great team, global projects, international environment 
• Opportunity to learn and grow professionally within the company globally 
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases) 
• Pension and health insurance contributions 
• Internal reward system plus referral programme 
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution 
• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card 
• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes 
• Up-to-date laptop and iPhone 
• Parking in the garage, showers, refreshments, massage chairs, library, music corner 
• Competitive salary, incentive pay, and many more 

Ready to take up the challenge? Apply now! 

Know anybody who might be interested? Refer this job! 

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):