Emerson Electric

Are you eager to take your career to the next level? If yes, we welcome your application for the Customer Service Representative with French at Gilău role! In this position you will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.

If you are ready to start and grow your career in a world renowned technology company, we welcome you to join us!

Who You Are:

You build and deliver solutions that meet customer expectations. You partner with others to get work done. You understand that different situations may call for different approaches. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You monitor progress by maintaining dialogue on work and results.

In This Role, Your Responsibilities Will Be:

• Prepare and process the customer orders daily and provide support by phone and email.
• Make the necessary checks of project details (End User, End Destination, type of industry, other parties involved in the transaction), by screening in the specific tool (Amber Road) to make sure all Trade Compliance rules are respected.
• Communicate with customers the standard lead time and standard price list when required.
• Work closely with internal departments (French Sales Team, quotations, logistics, production) to clarify additional information when needed.
• Communicate with internal related departments regarding sales orders, shipping and other issues related to sales order processing.

For This Role, You Will Need:

• University degree;
• English – advanced level;
• French – advanced level;
• Good PC skills: MsOffice Package (especially Excel), Outlook;
• 1-3 years of experience in customer service;

Preferred Qualifications that Set You Apart: 

• Knowledge of MRP systems is an advantage;
• Good communication and teamwork skills;
• Ability to work under pressure and multi-tasking;
• Strong analytical skills and ability to solve problems;

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. 

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. 

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.