Hyatt

Summary

At Hyatt, we believe our guests select us because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. 

The Director of Labor and Colleague Relations manages the relationship between the Hotel, the Union and the Colleagues. The Director will act as the liaison between Managers and Business Agents focusing on dispute resolution and contract interpretation, Colleague engagement and leader training. This position may lead to further responsibilities throughout the local metropolitan area. The Director of Labor and Colleague Relations reports directly to the Area Director Colleague Experience and indirectly to the Hotel General Manager. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the daily administration of the Collective Bargaining Agreement.
• Educate managers and supervisors on the effects of historical work practices as well as actions that impact work practices.
• Develop and conduct union contract training for managers and supervisors.
• Work with Regional Director of Labor Relations with respect to contract interpretation and arbitrations.
• Develop and maintain on-going lists of management initiatives and proposals for future contract negotiations.
• Educate and guide managers and supervisors through the grievance process and on contract interpretation.
• Represent the Hotel and act as the spokesperson at grievance and arbitration hearings. 
• Participate in labor negotiations as needed.
• Actively support managers and supervisors in the investigation of grievances with a focus on proactively resolving them internally.
• Manage and evaluate the financial impact of labor practices and give appropriate recommendations to senior management.
• Maintain grievance log and prepare statistical reports.
• Develop and maintain professional working relationship with the Union.
• Review, analyze and execute strategies related to improving Colleague engagement.
• Work with hotel leaders to identify the underlying cause for concerns and implement action plans based on colleague feedback.
• Partner with Area HRD and Hotel Leadership Committee to enhance our colleague culture, communication and recognition.

The salary range for this position is $91,200 to $136,800. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. 

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

• Graduation from an accredited four-year college or university.
• Five or more years of progressive experience in Human Resources with an emphasis on labor relations.
• Proven experience with handling grievances and mediations..
• Able to negotiate agreements and/or reach consensus with diverse and disparate interests: experience in drafting and writing contract language and Side Letters preferred.
• Skilled in effective, clear and persuasive oral and written communications to individuals and groups.
• Skilled in resolving conflicts and gaining cooperation among competing interest groups.
• Ability to provide leadership and counsel to Managers, Supervisors and Colleagues.
• Skilled in researching and investigating complex issues and developing recommended actions.
• Strong interpersonal and communication skills.