Franciscan Missionaries of Our Lady Health System

About Us

FMOLHS is one of the largest health systems in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges. A part of the Franciscan Missionaries of Our Lady Health System, Our Lady of the Lake is consistently awarded for compassionate care, clinical expertise, leading edge technology and innovation.

At FMOLHS, we offer you so much more than just a job in the healthcare industry. We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As a Catholic health system, we are here to create a spirit of healing. We offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day.

Job Summary 

The Vice President of Revenue Cycle Operations is responsible for the total coordination and management of FMOLHS Revenue Cycle including the functional areas of patient access (scheduling and registration), Local Business Office, Health Information Management and Revenue Integrity. Maintains and enhances physician and patient relations and creates an environment conducive to overall growth and system integration. Works effectively with other revenue cycle stakeholders.

Job Requirements

• 7 years in healthcare receivables, with 5 years management experience
• Bachelor's Degree in accounting, finance, business, health, public administration or related field.
• In-depth knowledge of hospital and physician billing and reimbursement and healthcare industry financial statistical indicators; clear, effective communication skills; strong facilitation and negotiation skills. Experience with total quality management, lean, six sigma or similar concepts and tools.

Job Function 

1. Oversight of FMOLHS Revenue Cycle functional areas: local market directors, Corp Director of Health Information Management and local market managers of Revenue Cycle.
2. Develops and deploys a comprehensive revenue cycle infrastructure to enhance revenue performance and sustain a culture of accountability within FMOLHS.
3. Assesses, directs and coordinates the revenue management resources of FMOLHS to improve core revenue integrity and the protection of assets for the organization.
4. Develops and tracks key performance indicators to monitor progress in measures including but not limited to: days of revenue in A/R; days of cash on hand; A/R aging; bad debt and charity; denials; third party vendor performance; coding compliance; automation; staff performance; customer satisfaction. Achieves annual or other periodic goals.
5. Demonstrates, through plans and actions, a consistent standard of excellence to which all departments are expected to conform, based on the establishment and maintenance of a constancy of purpose, focus on continuous improvement, and delivery of the highest degree of service possible.
6. Oversees external vendor relationships, programs and systems.
7. Collaboration and partnership
8. Achieves results through others, working effectively with other revenue stakeholders in finance, information systems, planning, nursing, contracting and case management.
9. Completes various financial forecasts and long-range strategic plans for the organization.
10. Oversees external audits as they relate to the revenue cycle, in conjunction with other FMOLHS department leaders. Mediates and resolves conflicts and issues as needed to maintain the highest level of integrity for FMOLHS.
11. Recommends and works collaboratively with other departments to implement innovative programs to meet the demands and expectations of management, physicians, patients and employees.
12. Works collaboratively with FMOLHS Compliance Officer to oversee revenue cycle compliance with relevant regulations, standards and directives from regulatory agencies and third-party payors.
13. Works collaboratively with FMOLHS Information Systems to maintain the integrity of financial and clinical information.
14. Develops and leads multi-disciplinary patient financial services teams to enhance quality and efficiency.

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