Ocrm (S & M) Support Analyst




The Role:

  • We are now looking for Support System Analyst (6 - 8 years’ experience) in OCRM to join us. This role must have strong functional skill sets in eBiz R12 Oracle Channel Revenue Management, Advanced Pricing and other AR, AP, SLA, GL R12 modules.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:

  • Analyze issues and provide alternates to Business users in their day-in day-out operations
  • Good business process knowledge and system configuration knowledge and be able to interact with the Business Users and Support and Guide them in Business Process
  • Gather requirements, design, support and configure Oracle Channel Revenue Management R12 modules             

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • Strong interpersonal, written and verbal communication skills are required
  • Worked on R12.x Production support.
  • Experience in at least in 1-2 full project implementations of ERP
  • Resource should have experience with onsite and offshore model
  • Must be experienced in modules ​​Channel Rebates & POS + AR Deductions and Settlement 
    • (These two modules are part of the Channel Revenue Management family within R12 and were split from a 11i module called Trade Management)
  • Knowledge on Budget Management, Channel Rebates, indirect sales Fund accrual, working with Oracle AR, AP, SLA AND GL.
  • Extensive knowledge of Oracle Customer Master /TCA and Advance Pricing.
  • Knowledge on Oracle workflow and Territory Management.
  • Well conversant with Distribution and Retail industry business processes.
  • Resource should work in 24X5 shifts
  • Should have worked on SLA based support model
  • Should have knowledge in Month end closure and SOX activities.
  • Resource should have 6 to 8 years of experience in Oracle Apps Modules
  • Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning
  • Working with 3rd Party technical support on technical issues (logging support requests)
  • Must be proactive and results oriented, process oriented
  • Must be able to set priorities on a continuous basis
  • Ability to take ownership and drive tickets to closure to meet SLA's
  • Ability to develop strong working relationships with all relevant parties (Biz Users/Dev Team/DBAs/Biz Intelligence Team)

In addition, preferable skills and behaviors include:

  • Knowledge of Oracle Order Management, Inventory and Sub ledger accounting.
  • Technical Experience is a value add (SQL/Interfaces/Conversion etc)
  • Proactive and results oriented, process oriented.
  • Able to set priorities on a continuous basis
  • Ability to take ownership and drive tickets to closure to meet SLA's
  • Ability to develop strong working relationships with all relevant parties


  • Bachelor degree in Finance or Accounting or Sales and Marketing
  • Knowledge of  Supply Chain and Finance Business Processes
  • Fluent English

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.


 “All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

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Confirmed 8 hours ago. Posted 30+ days ago.

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