Operational Delivery Lead

Date: Mar 6, 2024

Location: 

Sofia, Bulgaria, 1407

Company: Teva Pharmaceuticals

Job Id: 54373

Who we are

As a global leader in generic medicines with a strong innovative portfolio, we are all in for better health.

Teva Pharmaceuticals has been developing and producing medicines for more than 120 years. Along with our established presence in generics, we have significant research and operations supporting our growing portfolio of innovative medicines and biopharmaceutical products.

Today, our portfolio of around 3,600 products is among the largest of any pharmaceutical company in the world. Nearly 200 million people in 60 countries benefit from one of Teva's quality medicines every day. We invest in research and development of innovative medicines, generic drugs and biosimilars, carrying on the legacy of more than a century of finding new ways to help patients improve their lives. This defines our values as a company and characterizes how we do business and approach medicine.

This defines how we do business and motivates thousands of Teva employees all over the world, every single day.

Learn more at www.tevapharm.com.

In Bulgaria Teva (known as Actavis until 2020) is the largest employer in the pharmaceutical industry with near 1700 employees in the two manufacturing plants (Dupnitsa and Troyan), sales and marketing organization and in a number of global corporate functions based in our country. We believe that each and every one of us should have access to quality medicines that help manage illness, fight infection or simply support overall health. Learn more at www.teva.bg.

We are looking for qualified and motivated candidate for the role of Operational Delivery Lead, based in Sofia.

The opportunity

The Operational Delivery Lead plays a central role in ensuring the smooth and efficient management of live websites within our digital landscape. Tasked with orchestrating seamless operations, this role acts as a crucial link between various stakeholders, ensuring optimal functionality and reliability across the company's digital platforms.

How you’ll spend your day

• Incident Response Coordination: Lead the response efforts during live site incidents, coordinating resolutions and ensuring swift communication with stakeholders.
• Performance Optimization: Oversee day-to-day operations of live sites, working to optimize performance and reliability.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to implement and enhance operational processes, ensuring alignment with overarching business objectives.
• Proactive Issue Identification: Proactively identify and address potential operational issues, minimizing downtime and optimizing site functionality.
• KPI Tracking: Define and track key performance indicators (KPIs) to measure and improve operational efficiency.
• Sprint Planning: Collaborate with the development and testing teams to plan and prioritize tasks for each sprint, considering project timelines and resource availability.
• Lead Kickoff Meeting: Conduct kickoff meetings to communicate project objectives, deliverables, and expectations to the development team.
• Demonstrate Functionality: Showcase developed functionalities to Web Experts, gathering feedback and ensuring alignment with project goals.
• Environments Readiness: Work with relevant stakeholders to ensure the readiness of different environments for development, testing, and deployment.
• Retrospective Meetings: Lead retrospective meetings, identify areas for improvement, and follow up on action items to enhance team efficiency.
• Activity and Resource Planning: Plan and allocate resources effectively, ensuring that the team is well-equipped to meet project goals.
• Align Dev and Testing Teams: Facilitate communication and understanding between development and testing teams, ensuring clarity on requirements and schedules.
• Progress Checkup & Organization Meetings: Conduct daily progress checkups and organizational meetings with the development team to monitor project advancement.
• Blockers and Prioritization: Identify and communicate development blockers to the Technical Project Manager, and mediate discussions on task prioritization as needed.
• Jira Sprint Board Management: Fill and maintain the Jira Sprint board to track and manage project tasks efficiently.
• Contact Point with Development Team: Serve as the primary contact point for the development team, addressing concerns and facilitating communication.
• Change Request Advisement: Advise the Product Owner on distinguishing change requests (scope creep) from bugs within the sprint context.
• CI/CD Coordination: Coordinate the continuous integration and deployment process on a daily basis, working closely with the technical team.
• Testing Effort Coordination: Coordinate the testing effort throughout the development process to ensure quality deliverables.
• Sprint Status Reporting: Report the status of sprint deliverables and highlight work that needs to be transferred to the next sprint.
• Estimation Process Mediation: Mediate the estimation process, ensuring accurate and documented outcomes for project planning.
• Production Site Settings Update: Update production site settings as needed, working in collaboration with relevant teams.
• Infrastructure Collaboration: Collaborate with the Infrastructure team on domain names and site go-live activities.

Your experience and qualifications

• Proven experience in a similar digital delivery role.
• Strong understanding of Agile methodologies, particularly Scrum.
• Familiarity with project management tools, such as Jira.
• Ability to collaborate effectively with cross-functional teams.
• Deep understanding of integrations, including experience in coordinating and managing integration points between various systems.
• Basic SQL skills, with the ability to perform data queries and analyses as needed.
• Bachelor’s degree in management and industrial Engineering, or a related field.
• Demonstrated experience in a leadership role, particularly in managing live digital platforms.
• Strong problem-solving skills and a proactive, analytical mindset.
• Excellent communication and collaboration abilities to work effectively across cross-functional teams.
• Ability to handle multiple assignments at a time and meet set deadlines.
• Strong written and verbal communication skills in English.

Enjoy a more rewarding choice

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
• Competitive remuneration bound with performance
• Additional healthcare insurance
• Transportation allowance and additional flexible benefits
• Flexible working hours and option to work from home as per the company policy
• Opportunity for development

Make a difference with Teva Pharmaceuticals

If this sounds like the right opportunity for you, send us your CV in English.

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.