Cummins

Our culture believes in Powering Your Potential. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

Application Support Lead

Description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Application Support Lead to join our team specializing in Supply Chain area for our Corporate department in San Luis Potossi, Mexico.

In this role, you will make an impact in the following ways:

• Provides application or infrastructure technical expertise, analysis and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards; translate requirements into technical specifications, create detailed solution design, coordinate construction, installation, configuration and testing of IT systems; and identifies, troubleshoots and resolves system technical issues.
• Assists in creating and managing the technical specifications from which programs and configurations will be applied to create the application, infrastructure or complete solution.
• Assists in technical analysis of potential solutions including evaluating the technical fit and viability of commercial-of-the-shelf products versus custom built solution.
• Delivers solution design, adhering to standards and leveraging re-use of components.
• Assists in creating high level and detail design of infrastructure OR applications, interfaces, conversions, extensions, reports, and workflows while meeting architecture, security, performance, scalability, and maintainability requirements.
• Assists technical and infrastructure groups in understanding the solution design and specifications. Works closely with IT technical service providers to ensure outsourced work packages are delivered to specifications, meeting key parameters of quality, schedule, cost, security, performance, and scalability.
• Participates in formal design reviews and code reviews (where applicable) to ensure the detailed design specifications have been understood and coding standards have been adhered to by the development team(s).
• Leverages re-usability of component designs to reduce costs and shorten time to deliver solution. Ensures adherence to obtain efficiency in the build and deploy processes, leveraging automation where possible. Assists in the test strategy and execution of master test plan.
• Participates in the creation of standards, processes, procedures, and guidelines for the IT design and development community as well work instructions or ‘runbooks’ used for end-user support. Analyzes and revises existing systems and documentation to identify remediation or improvements in the application or infrastructure solution.
• Provides level 3 support for critical issues.

To be successful in this role you will need the following:

Solution Design - Creates and defines the solution design complete with instrumentation and measurement, using industry standards and tools, version control, and build and test automation to synthesize diagrams, models and documentation in order to build a solution that meets buildability, business, technical, security, governance and compliance requirements.

Solution Validation Testing - Validates a configuration item change or solution using the Function's defined best practices, including the Systems Development Life Cycle (SDLC) standards, tools and metrics, to ensure that it works as designed and meets customer requirements.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Global perspective - Taking a broad view when approaching issues, using a global lens.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Education, Licenses, Certifications

• College, university, or equivalent degree in Information Technology, Business or a related subject required.
• Advanced / Fluent English is mandatory

Experience

• Relevant work experience required (3-5 years of experience)
• Significant experience in Oracle EBS especially in SCM and Planning areas
• Knowledge of Supply Chain Oracle modules of integration
• End to end troubleshooting, support operation and issues resolution.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location Mexico-San Luis Potosí-San Luis Potosí-Mexico, San Luis Potosi, Plant

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Mar 5, 2024, 3:35:23 PM

Unposting Date Ongoing

Organization Corporate

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240001A7