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Client Services Representative

hibu

Client Services Representative (Hybrid Position - required office day(s))

A Client Services Representative is responsible for the processing of cash in the form of checks, card cards, and checks by phone, to the bank and applying them to the client’s account. Enters billing updates, corrections, and adjustments from various source documents such as claim adjustment logs and discrepancy forms. Source documents will frequently require interpretation and require proper coding into the company billing system. The accurate billing of clients will depend on the data entry of this position. Constant and accurate input and updating of information is vital as it directly impacts client’s billing, and financial reporting. This department is responsible for all the cash processing for Hibu.

A Client Services Representative investigates client concerns and negotiates a resolution with the client or sales representative. A Client Services Representative resolves issues and concerns that Premise and Inside Sales may have with the client regarding all Hibu products. Additionally, a Client Services Representative may handle claims regarding free listings with individuals who are non-Hibu clients.

A Client Services Representative needs to accurately answer inquiries regarding the company products and processes. A Client Services Representative should have the ability to resell the value of the product to assist in resolving issues and retaining the client. They need to ensure fair and equitable claim resolutions with the interest of both parties (Client and Hibu) in mind at all times. A Client Services Representative may be responsible for assisting clients with changes to their program and monitoring specified accounts to ensure the accuracy of their program(s). A Client Services Representative also needs to be able to identify trends as well as accurately determine root cause and responsibility of claim situations.

Additionally, a Client Services Representative may handle special projects or additional tasks as assigned by management.

Primary Responsibilities: 

  • Process advance payment deposits, client payments, credit card transactions, and check by phone transactions, balance, send batches to the bank, and enter payment onto the client’s account.
  • Evaluate billing issues to determine specific action required and ascertain why the problem occurred. Enter corrections received from other departments, or external sources, and update the client’s account. Return and report any documents received with inaccurate or incomplete information. Responsible for daily reconciliation and balancing of work processed.
  • Handle incoming phone calls from clients, other departments, and sales, regarding cash, billing discrepancies, claims, or other general inquires. Must maintain department service level expectations.
  • Handle appropriate calls as one-call resolutions to increase client satisfaction.
  • Must be knowledgeable of Hibu processes and policies.
  • Must conduct a thorough investigation into every claim concern.
  • Resolve inquiries in a timely manner, adhering to department specific standards.
  • Creates statements of account for clients as well as other departments to assist in the resolution of account issues.
  • Initiate check requests for clients when refunds are due because of overpayments, credit adjustments, or misapplication of payments. Handle refund requests from other departments and facilitate the final process through to accounts payable.
  • Must get appropriate approvals following the Receivable Authority Level spreadsheet.
  • Handles miscellaneous duties as required.

Competencies / Critical Skills: 

  • Extensive knowledge of account receivables functions and billing systems.
  • Excellent verbal and written communication skills.
  • Ability to work independently and under pressure is necessary.
  • Excellent organizational skills and must be detail oriented.
  • Solid negotiating skills required.

Experience, Qualifications, Technical Requirements, Education:

  • Finance/Accounting degree or equivalent work experience with a minimum of 2 years billing and/or client customer experience
  • Microsoft Suite (Excel, Word, Outlook, PowerPoint, etc.) 
  • Strong communication skills
  • Strong analytical and technical knowledge
  • Ability to Prioritize without direct supervision 
  • Excellent verbal and written communication and customer service skills 

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Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.

Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

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Confirmed 11 hours ago. Posted 30+ days ago.

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