Sr Business Operations Analyst

Gen Digital

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, Reputation Defender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages. Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. 

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About the role

We are looking for a passionate self-motivated person to identify and share actionable business insights about the performance of our support websites, automated support bots, communities and other customer touchpoints for all our brands. The ideal candidate will have a mindset towards automating mundane tasks, data driven mindset and comfortable with analyzing large datasets across multiple sources.

What You Will Do in This Role

  • Understand the current data landscape and suggest ways of improvement.
  • Analyze existing data to generate actionable business intelligence.
  • Work closely with product & engineering team to identify data gathering requirements for new projects.
  • Develop ongoing automated data analysis pipelines.
  • Create summarized reports for executive reporting.
  • Automate generation of summarized reports
  • Support other business teams with ad-hoc analysis and requests for information.

What You’ll Need to be Successful in this Role

  • Degree in Data Science, Computer Science, Statistics, or commensurate experience in a related field
  • Experience with Big Query, Looker, Adobe Analytics and Power BI
  • Experience with Python, SQL
  • Proven experience in data analytics, business intelligence
  • Excellent analytical and problem-solving abilities
  • Ability to communicate complex data insights in a clear and effective manner
  • Strong knowledge of Excel

Working hours 8:30 PM – 2:30 AM IST

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. 

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Confirmed 11 hours ago. Posted 30+ days ago.

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