The Senior Sales Manager’s mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company.
To ensure the smooth running operation of the commercial section in consultation with the Director of Sales, Director of Sales & Marketing on all matters.
The performance of the Senior Sales Manager will be determined solely by the productivity of the corporate section as well as the overall results of the hotel.
The Senior Sales manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the DOSM/DOS. The Sales Manager will also be responsible to the DOSM/DOS for the Corporate Section and all Sales Personnel within the section.
COMMERCIAL RESPONSIBILITIES
Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
Sets, in conjunction with the DOSM/DOS, currents rates as charged by the hotel.
Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
SALES RESPONSIBILITIES
Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
Receives in the hotel any important guests whom he has approached.
Negotiates prices with the clients.
Confirms verbal proposals in writing.
Ensures that all complaints have initiated follow-up action.
Work Experience
Experience in similar position preferably in international 4-5 star hotel/resort.
Proven sales achievement in previous properties
Knowledge, experience, accounts in Hanoi and the north market
The ability to lead and motivate a team with proven supervisory experience over a sales team
Excellent in Vietnamese; Good command in English
Benefits
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.