PricewaterhouseCoopers

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

5 to 10 years of SAP Consulting Experience in Module SAP CS (Customer Service) and knowledge or experience in SAP S/4 HANA Service module

Positional Requirement

• Responsible for planning and executing SAP Implementation / Development / Support activities regard to SAP Customer Service or SAP S/4 HANA Service Management.
• Understand client requirements, provide solutions, functional specifications and configure the system accordingly.
• Ability to create presentation/workshop decks for Blueprint that need to be conveyed and be able to present them to the client.
• Ability to create Process Flows in Microsoft Visio’s or SAP Signavio for the client’s proposed business processes.
• Ability to create Process Definition Document (PDD) / Configuration Design Document (CDD) and Testing Design Document (TDD) for the solutions provided.
• Ability to configure SAP CS (Customer Service) and deliver work products / packages conforming to the Client's Standards & Requirements.
• Strong configuration hands on experience in Customer Service.
• Integration of the CS module with other SAP modules and with external applications.
• In addition to the above the candidate should have been involved in the following during the life cycle of SAP implementation:

o Unit Testing, Cycle Testing

o Integration Testing

o User Manual Preparation

o User Support activities

o Exposure to ASAP, Activate Methodology, and other structured implementation methodologies

o Regularly interact with the onsite team/client

o Provide status updates in daily/weekly conference calls

o Maintain cordial relationship with onsite team/client

Preferred Skills

Familiarity on the basic business processes with the following Functional Areas:

• SAP ECC CS or SAP S/4 HANA Service
• SAP SD
• SAP FI/CO
• SAP MM

NICE TO HAVE

• SAP Certification on CS Module
• Trained or Working on SAP S/4 HANA Service Module
• Used Solution Manager in the implementation
• Worked on integration with other modules like FI/CO, IM, MM, SD, PM, HR
• Training / Awareness on NetWeaver Components

Preferred Knowledge

• Hands on experience in configuring / defining the following in the CS module:

o Management of Technical Objects including Serial number management.

o Service Processing (Notifications and Orders)

o Service Contract/Agreements

o Service Order with Service/Repair Quotation

o Service Orders with Repair onsite and offshore

o capacity Planning (Resource Planning & Dispatching)

o Resource Related Billing

o Warranty management & Maintenance Planning

o Settlement

Professional & Educational Background

SOFT SKILLS

• Should have good written and oral communication skills
• Must be a good team player

EDUCATION

Any graduation or post graduation

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

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