Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Content Strategy Analyst/Senior Technical Writer
Summary
Content Strategy and Development (CS&D) provides the technical and
operational information that customers and stakeholders need to do
business with Mastercard. CS&D is committed to driving the business goals
of Mastercard by maximizing the impact of content. We foster solutions to
provide the right content, to the right stakeholders, in the right format, at the
right time. We accomplish this goal by collaborating with business partners
to understand customer needs and deliver timely, high-quality information in
a wide range of media and languages.
Overview
This position involves creating and delivering technical content and
publications about Mastercard products and services for our customers. The
position involves performing all stages of the processes to publish technical
content in online, mobile, and printed formats. It also includes researching,
evaluating, selecting, and implementing new enterprise-wide processes and
technologies.
things that challenge the status quo?
across the globe?
Role
create original content and update existing technical content.
technical writing function.
standards.
for consumption through multiple channels, including web and mobile.
HTML, Wiki, and online help file generation.
All about you
Waterfall methodologies.
and thoughtful risks.
Environment.
opportunities with consideration for target audience, user experience product life
cycle and documentation best practices.
organization to cultivate and expand partnerships.
empowerment to drive results.
tools, such as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code.
entitlements, and topic types.
architecture team.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: