Commonwealth Care Alliance

Why This Role is Important to Us

CCA partners with the Commonwealth of Massachusetts to provide supportive temporary emergency shelter to families under the Executive Office of Housing and Livable Communities' Emergency Assistance program. Our shelter program is part of the Commonwealth's response to a rapidly growing number of unhoused families, including thousands of families migrating from Haiti due to natural disasters and civil unrest, whose primary language is Haitian Creole. CCA and our partners provide linguistically and culturally appropriate case management and nurse triage support, connecting families with services such as insurance, health care, nutrition assistance, schools, daycare, immigration legal aid, as well as pathways to work and housing navigation.

The Regional Director, Family Emergency Shelters, oversees several family shelter sites, providing direct supervion for Site Managers (CCA employees) and high level oversight for all contracted vendor staff supporting the shelter program. The Regional Director will manage relationships with hotels/shelter facilities, municipalities, community partners, coordinate with CCA's family shelter central leadership team to develop and execute standardized onboarding and training, policies and procedures, facilitate sharing of best practices, and manage performance across sites.

The Regional Director will be accountable for ensuring program data integrity, putting in place and monitoring systems for data entry, analysis and aggregation with consistency across sites for resident rosters and other key data.

This position requires on-site presence across managed sites as well as occasional travel to additional sites and locations.

Supervision Exercised:

• Provides direct and indirect supervision for site manager (CCA employee) and all contracted vendor staff affiliated with the emergency shelter.

What You'll Be Doing

• Ensure that CCA and vendored staff provide safe, clean, well-maintained, and furnished facilities for families, meeting all applicable local, state and federal laws and regulations, including but not limited to the Fair Housing Act and Americans with Disabilities Act, and adhering to any additional safety protocols and policies issued by EOHLC.
• Provide support and consultation for resolution of escalated incidents, including liaising with key stakeholders such as public safety, municipal leaders, CCA internal departments such as public relations. Report and address safety concerns timely through chain of command. Support site managers to resolve resident issues, concerns and grievances.
• Proactively seek local and program-wide vendors to meet program needs. Manage vendor relationships, evaluate performance and counsel to improve performance. Partner with vendors to hire, train, and direct the work of shelter program staff such as case managers and nurses.
• Provide leadership in managing relationships with hotels/shelter facilities, municipalities, community partners.
• Coordinate with CCA's family shelter central leadership team to develop and execute standardized onboarding and training, policies and procedures, facilitate sharing of best practices, and manage performance across sites.
• Ensure program data integrity, putting in place and monitoring systems for data entry, analysis and aggregation with consistency across sites for resident rosters, files, and other key data.
• Provide on-site leadership presence across managed sites as well as occasional travel to additional sites and locations.
• Provide oversight for procurement of site supplies and equipment to facilitate effective and efficient on-site management.
• Proactively facilitate sharing of best practices across sites and drive continuous performance improvement.
• Maintain and adhere to the budgetary line items.

Working Conditions:

• The Regional Director will work on-site at multiple contracted emergency shelter locations, with occasional travel to other sites.
• May include moving of supplies and equipment.

What We're Looking For

Education Required:

• Bachelors

Education Desired:

• Graduate

Desired Experience:

• Experience managing family shelters.
• Experience working with individuals that have recently immigrated to the US, particularly from Haiti.

Knowledge, Skills & Abilities:

• Experience in shelters, health care, social service or related environments.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications
• Competencies: Decision Making: Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
• Problem Solving: Ability to address problems that are broad, complex and abstract, often involving site issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.
• Independence of Action: Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.
• Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

Language(s) Required:

• English

Language(s) Desired:

• Bilingual (Haitian Creole or Spanish)

Other Required:

• Valid driver's license and reliable access to a vehicle.

Actual Work Location

, Boston, Massachusetts 02108

All Locations

Boston, MA

Exempt / Not Exempt

Exempt