Job ID:R0312311Full/Part-Time: Full-timeRegular/Temporary: RegularListed: 2024-02-28Location: Barcelona
Position Description
The Identity and Access Management (IAM) work unit is responsible for how users within an organization are given an identity - and how it is protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization. The IAM analyst will be responsible for manage accounts and access profiles. This would include Active Directory, ACLs and Mainframe accounts. The analyst will work closely with Security Administrators and other IAM analysts.
The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast-paced environment while providing excellent customer service.
The position is liable for ensuring that customer requests for security access is completed in a timely manner, provides second level technical support to the project team, end users and OIT functional groups. This position will perform ticket management and participate in project meetings.
The candidate will work with the End User team in Barcelona, Spain. This position reports directly to EUS Team Manager.
Position Specific Responsibilities and Accountabilities
Understands Business needs and requirements, keep alive good relation ships and serve to our users.
Manage user access needs aiming for the highest functionality and at the same time maintain close contact and open communication with Business and provides excellent customer service.
Evaluates existing systems access and/or user access needs to analyze, design, recommend, and implement changes.
Conduct advanced technical support and create standard procedures.
Identify and troubleshoot access system issues.
Incident Management and technical support with direct contact with business, users, IT and IT vendors.
Provides resolution for escalated service tickets and properly track all activity via the applicable tool and it works with Global Teams, Local Teams and Vendors in the event of needed escalation to troubleshoot and solve technical problems
Organize, schedule, and implement upgrades and maintenance without deterring others from completing their work.
Provides technical support and training to Business and users.
Engages users to determine their potential future business requirements.
Provides positive customer experience with each customer interaction
Performs other duties as requested.
People Management
The candidate must have demonstrated proficiency in working with global and local teams, managing vendors and/or 3rd parties.
Experience
5+ years of experience as computer engineer working in support desktop & mainframe systems, software and hardware, application training, and overall incident ownership and management.
Advanced knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
Familiarity with security tools and best practices
Education/ Qualifications
Proven ability to manage multiple projects/activities in a dynamic fast pace environment.
The ability to deal with complex problems and issues and then be able to propose intelligent practical solutions
The ability to manage small groups, lead projects and coordinate multiple tasks under time and resource constraints
The ability to prioritize workloads effectively to meet changing business needs
Ability to project a professional image to both outsourced and potential clients
Must be able to work with staff in geographically diverse locations.
Good Teaching and Training skills.
Overtime and weekend work occasionally required.
Certification as IT Technician
Bilingual (English/Spanish)
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