Social Media Coordinator - Jacksonville, FL

Wounded Warrior Project

Company Type

Job Summary

Wounded Warrior Project’s (WWP) Social Media Coordinator is responsible for establishing relationships with WWP constituents using various methods of online communication, including generation of public interest and monitoring online activities. 

Essential Duties & Responsibilities

  • Generate interest in WWP programs and activities by building relationships with WWP constituents via regular social interactions on such social media venues as Facebook, Flickr, Twitter, YouTube, and various related websites
  • Monitor online mentions of WWP and provide/post organization’s responses to conversations and issues, engaging public interest in WWP activities
  • Act as a moderator and/or interfacing with website moderators for WWP-hosted communities to ensure appropriate content of posts, answer questions, and make referrals for WWP programs
  • Create and post multimedia content, such as photos, podcast, and videos
  • Report on and/or initiate interest in WWP programs and events by conducting onsite live reporting
  • Work closely with the Regional Engagement team on outreach and other warrior directed communications
  • Other related duties as assigned

Knowledge, Skills & Abilities

  • Highly motivated, passionate and creative team player with demonstrated commitment to the organization
  • Demonstrated ability to work in a collaborative environment and coordinate with internal stakeholders
  • Excellent organizational and time management skills with ability to prioritize and complete assignments accurately and in a timely manner
  • Able to effectively handle multiple priorities with a strong attention to detail in a fast paced environment
  • Demonstrated proficiency in the use of Microsoft Office programs, Word, Excel, Outlook, PowerPoint
  • Must possess a professional presence and demeanor
  • Ability to provide high level of service to targeted client/customer base
  • Exceptional written and oral communications skills, and the ability to craft quick responses with high level of accuracy and attention to detail while appropriately representing the organization’s mission
  • Ability to communicate with diverse personalities in a tactful, mature and flexible manner
  • Able to troubleshoot, identify viable options and problem-solve
  • Ability to take initiative, multi-task, work independently and work well under pressure
  • Demonstrate proficiency in writing and editing
  • Some travel required

Education & Experience Requirements

  • Bachelor’s degree required, preferably in marketing, communications, public relations, or journalism; equivalent experience may be considered in lieu of a degree
  • Minimum of two (2) years of experience in a relevant field required
  • Minimum of two (2) years of experience required on four of the following social media platforms: Facebook, Twitter, LinkedIn, Instagram, Pinterest and SnapChat, to include personal and professional use with reasonable frequency/regularity required
  • Minimum of two (2) years of experience with photography and videography required
  • Minimum of two (2) years of experience required using the following editing software: Adobe Premier, PhotoShop and Illustrator required
  • Minimum of two (2) years of experience required using a social media management tool. Experience desired but not required working on the following tools: Oracle, Buffer, Iconosquare and Sprout Social

Certifications & Licensure

  • NA
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Confirmed 23 hours ago. Posted 30+ days ago.

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