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Job Description Summary:
The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction
The AssociateTechnical Support Engineer (TSE) will be part of a team of support engineers in a fast-paced support organization with the primary mission of providing world-class support to Rocket’s customers and partners. The person selected for this role will be expected to provide Level 2 customer support primarily for Rocket’s iCluster products. This person will provide telephone support to customers to resolve problems and develop creative solutions to unusual requests. Our customers have come to expect that the Technical Support Engineers can discuss and understand complex issues so Rocket Software does not use entry-level help desk agents for this position.
To enable the successful candidate to provide this world-class support he/she will learn the complex concepts behind the products to assist and guide the customers in developing their iCluster solutions following industry best practices using the Rocket iCluster products
Qualifications:
Plus factors for consideration are:
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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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