Deckers Brands

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 

Job Title: User Experience Designer, FLG

Reports to: FLG NA Personalization and UX Manager

Location: Remote*

• Interested applicants must reside in one of the following approved states: California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

The Role

The User Experience Designer works with the eCommerce, Technology, OMNI and Brand Marketing teams to build optimized digital experiences for the eCommerce Consumer for the UGG.com U.S./Canada, and Koolaburra.com U.S. websites. Qualified candidates will have a strong background in UX design, experience working in a test-and-learn culture, and be fluent in best practices for mobile-first optimizations involving A/B testing and segmentation strategies throughout the customer journey from pre-checkout to post-checkout.

Success in this role requires the experience necessary to drive cross-functional collaboration; lead, manage, and execute multiple tests to support channel initiatives; provide guidance and recommendations based on data-backed insights; and actively participate in decisions on optimizing the channel to drive business.

The position will work on the North American eCommerce Team under the Fashion Lifestyle Group (“FLG”), which includes the UGG and Koolaburra by UGG brands. The role will require participation in discussions to represent the regional initiatives and strategic priorities to the Global UX team.

Communication, leadership, and strong organization skills are required.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role, include but are not limited to:

• Partner with the eCommerce brand leads to collaborate on the optimization of onsite consumer journeys.
• Drive business opportunities through behavioral analytics.
• Partner with UI designer and execute tests to support user journeys defined by personalization and segmentation strategies and associated success criteria.
• Scale experience to targeted audiences and user groups.
• Build regional (North America) branded experiences.
• Understand and consider brand ethos and marketing direction; use this knowledge to tailor optimization suggestions throughout the consumer journey.
• In-season execution and prioritization of targeted personalization and AB testing campaigns based on pre-season plans.
• Owning feedback loop on campaign performance to influence pre-season planning.
• Identify and prioritize UX research questions based on the analysis of existing product designs, business needs, project goals and risks.
• Work closely with development team to support build of campaigns.
• Maintain a pulse on the current site experience to constantly identify opportunities, use data for recommendations to optimize and capitalize on areas of opportunity in real time.
• Perform rapid and thorough data analysis to uncover insightful and actionable results that drive tactical and strategic product decisions.
• Propose and champion new iterative tests and executions based on findings.
• Clearly communicate work-in-progress status to ensure alignment with cross-functional teams.
• Own communication of results, insights, and next steps to stakeholders
• Drive mobile-first thinking.
• Keep pulse on UX and digital design trends and best practices; actively pursue opportunities.
• Understand and ensure standard Global UX processes.
• Support communication feedback loop with the global team to ensure alignment, integration, and adoption across teams.

Who You Are

• Creative and collaborative problem-solver
• Thrive in a dynamic environment
• Dedicated to the consumer experience
• Data-driven and curious
• Self-starter
• Listener with excellent communication skills
• Meticulous attention to detail
• Experienced in building processes and streamlining process across cross-functional teams
• Able to flourish in a fast-paced environment

We’d love to hear from people with

• 5+ years’ experience in user experience or related field.
• eCommerce experience required.
• Experience with Figma or related user interface tool.
• Demonstrated ability to communicate concepts and visualize user journeys through prototypes, storyboards, and wireframes, etc.
• Experience with AB testing and personalization tools like Optimizely, Dynamic Yield, Google Optimize; and user journey analysis tools like HotJar, Crazy Egg, and Content Square.
• Basic understanding of HTML5, CSS and Javascript-based applications (no coding is required for this role).
• Excellent communications skills -- in-person, written, and presentation
• Highly organized, process-oriented, with strong experience in project management.
• Experience in facilitating collaboration and brainstorming sessions across multiple-teams.
• Deep understanding behavioral analytic tools and Google Analytics a plus.
• Experience with Agile/Scrum Methodology and project management software a plus.
• Strategic, business-building approach to UX research with a passion for translating data into bottom-line impact.

What We'll Give You –

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

$120,000 - $125,000

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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