About us
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Introduction
We are currently seeking a highly skilled and motivated Resource & Planning Analyst to join our dynamic Call Centre team. As a Resource & Planning Analyst, you will play a crucial role in optimising our resource allocation and planning processes to ensure efficient operations and maximise productivity.
You will be responsible for ensuring the efficient allocation and utilisation of resources within a call centre environment. You will play a critical role in optimising workforce management, forecasting call volumes, and scheduling staff to meet service level targets. This role requires strong analytical skills, attention to detail, and the ability to collaborate with various stakeholders to drive effective resource planning and management in a fast-paced call centre setting.
Open to candidates who are able to travel to our South offices: Romford, Tunbridge Wells, Cambridge, Bournemouth (90% hybrid working in a local South office, 10% homeworking)
How you'll make an impact
About you
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Other benefits include:
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Additional information
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require any reasonable adjustments with your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
If this sounds like somewhere you’d like to join, we'd love to hear from you!
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