SGS

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. 

Job Description

This position is responsible for communications with internal & external clients. This would include acting as an advocate and facilitator for clients and assisting the Project Managers, Account Managers and Sales Staff with external customer service and support.

SPECIFIC RESPONSIBILITIES

• Communicate with internal and external clients.
• Assist the Project Managers with external customer service and support.
• Establish project plans in collaboration with client project manager and internal resources.
• Function as primary point of contact with other SGS Labs regarding the day to day/weekly progress and status reporting and keep internal resources aligned with client priorities.
• Coordinate internal and external Project Team Meetings to ensure that all stakeholders are working in accordance with the agreed Project Plan.
• Work across cross functional teams within SGS to coordinate project, ensure timelines are met, resources are available.
• Help with customer concerns and complaints and track corrective or preventative actions.
• Updating client files in LIMS 
• Coordination of samples, and facilitation of project workflow
• Review and manage the sample management from sample receipt, LIMS, communications with the relevant labs and departments.
• Tracking of test sample status and deviations.
• Work with the management team to update Client Services & Clients/Project Manager on any potential delays.
• Possible back up to Project Manager when they are absent.
• Promotes the capabilities, facilities, personnel and experience of SGS I&E.
• Help arrange/coordinate client site tours, conference, etc.
• May be assigned and coordinate special or ad hoc projects as needed.

Qualifications

• A related post-secondary education would be preferred. 
• Minimum of 1 – 2 years’ experience required.
• Prior technical experience in a chemistry related role would be preferred.

REQUIRED SKILLS

• Must be able to read, understand and follow work instructions / Standard Operating Procedures in a safe, accurate and timely manner.
• Able to manage multiple priorities.
• Excellent communication (written and oral) with strong presentation skills
• Ability to chair meetings professionally and efficiently.
• Skilled use of MS Outlook, MS Excel, MS PowerPoint, MS Word and MS Project is required.
• Ability to work well with others & independently.
• Proven time management skills and a strong attention to detail.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Works well under pressure.
• Knowledge of good laboratory practices and good management practices.

Additional Information

Salary: $24.50 to $26.50 per hour 

Some benefit highlights:

• 80% coverage Health, Dental and Vision 
• Paid time off
• RRSP Program Eligibility 

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.