Application Support Analyst

IG Group

Education
Benefits
Qualifications

Job Title

Application Support Analyst

Job Description

Job Description:

Application Support Analyst !

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves.

We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our ground-breaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!

Your role in the team

At IG, we are passionate about building software that solves problems. We count on our Application Support Engineers to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand customer deployments, we are searching for someone who has fresh ideas and a unique viewpoint, and who enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences for every interaction.

Who we’re looking for

You’re upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude.

You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values – to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritize your well-being and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture.

If you’re inspired by our way of working and can bring something new to our team of top-notch people, then you’ll find a home here.

What you’ll need for this role

  • Bachelor's degree (or equivalent) in computer science or related discipline
  • Ability to de-bug program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript * Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
  • Quick Troubleshooting and resolution within defined MTTR of NFT/Production environment issues.
  • Experience in Unix/Linux, SQL and any tomcat based application is desirable
  • Experience of working in a global organization in Financial domain and servicing high value/global customers in different geographical locations
  • Effective troubleshooting ,analytical skills and ability to manage complex and work under pressure * Exposure to Logging and Telemetry tool for monitoring

How you’ll grow

Your personal and professional development are important to us. As a company that’s constantly redefining the boundaries of possibility, we’ll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that’s a big ask, so we’ll make sure that you’re supported all the way, getting the backing you need and the recognition you deserve. If you connect with our vision and can get behind it, you’ll be rewarded with countless opportunities to experience new things and enhance your abilities.

The perks

It really is more than a job. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

  • Flexible working hours and work-from-home opportunities
  • Performance-related bonuses
  • Pension, insurance and medical plans
  • Career-focused technical and leadership training
  • Contribution to gym memberships and more
  • A day off on your birthday
  • Two days volunteering leave per year

What you’ll do

  • Run the production/ Demo/NFT environment by monitoring availability and taking a holistic view of system health
  • Participate in Performance Tests, Load tests and Chaos test on NFT environment - Identify bottlenecks and contribute to environment stability
  • Improve reliability, quality, and MTTR * Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
  • Provide primary operational support and engineering for an Exchange (MTF)

Apply now!

Number of openings

0

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Confirmed 16 hours ago. Posted 30+ days ago.

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