ServiceRocket

Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.

With offices around the world, ServiceRocket’s five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the most from their software. We enable fast-growing companies to take off. And so will your career!

Join our product team to drive our business and empower thousands of heroes that use our tools to solve some of the most important business challenges. It’s an amazing opportunity to work alongside our dynamic team, who are serving more than 5000 enterprises today including Atlassian, Cisco, Morgan Stanley, KLM and United Nations.

We are seeking a Product Manager for the ServiceRocket Apps business unit who will thrive as an individual contributor with a hands-on, detail oriented and entrepreneurial approach to problem solving.

Success (what defines your success in this role)

• High performing products and product line, through multiplied growth of customer base, product metrics and revenue contribution.
• Deep, shared understanding of customers, so that every team member can effectively contribute towards product goals.

Responsibilities

• Drive discovery and delivery roadmap of the entire lifecycle of multiple products.
• Develop business requirements to create product specifications.
• Develop, measure and analyze product KPIs and metrics.
• Work closely with cross-functional teams to bring new products and features to launch.
• Continuously build shared customer understanding.

Essential functions & skills

• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals. Demonstrate strong end-to-end accountability towards KPIs and OKRs.
• Communicate product strategy and vision supported by analysis to all relevant participants and stakeholders.
• Develop crisp business requirements to create product specifications and architecture for each product and application.
• Work closely with the entire product, growth and customer support teams to deliver new products to market and to make existing products more valuable.
• Develop and grow business opportunities for ServiceRocket Apps business unit.

Requirements

• Typically 1-2 years of experience in software product management, leading cross-functional teams to deliver products and projects.
• Experience working with lean, agile engineering teams to define, scope and prioritize product requirements.
• Practical knowledge in B2B software applications and platforms, as well as usability (UX/UI) aspects.
• Proven track of capacity to learn, unlearn and relearn for self and team growth.
• Strong research, methodical and analytical skills with excellent English (verbal and written) communication skills.

This position is not eligible for visa assistance/sponsorship or relocation assistance. Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team.

With a competitive salary and career pathway to advance your skills, you’ll reap the rewards of growth with ServiceRocket’s unique Share the Fruit program and an opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We also offer monthly stipends that support how you work and encourage a healthy work life balance.

Wear the Rocket and come grow with us!